L2 Technical Support Consultant

hace 1 semana


Colombia Has Wealth Management and Insurance Solutions A tiempo completo

Are you a skilled Java developer with a passion for problem-solving and customer support? 

Join our team as an L2 Technical Support Consultant at project specializing in derivatives and capital markets risk management. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes

What you will do:

  • Always be up-to-date with the cutting-edge technology
  • Provide L2 support to customers, diagnosing and resolving complex technical issues
  • Develop and maintain backend systems using Java/Spring Boot and MongoDB
  • Gather data to ensure the required technical info is collected to resolve even more complex tickets
  • Gather required technical information to ensure resolution of complex cases
  • Ensure customers' satisfaction with any interaction
  • Maintain working knowledge of our client’s products and services
  • Securely work with customers’ sensitive information
  • Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues

What you need to succeed in this role:

  • Excellent English communication skills (at least C1 for both spoken and written)
  • Proficiency in Java/Spring Boot and MongoDB
  • Good understanding of on-premise IT infrastructure, load balancers, queues, and clustering
  • Positive, friendly, enthusiastic, pragmatic, and caring attitude with a can-do approach
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

  • Experience with Kafka, Groovy, and container environments (Kubernetes, OpenShift, etc.)
  • Knowledge of performance tuning techniques
  • Understanding of financial sector derivatives

Benefits and Perks:

  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

#J-18808-Ljbffr

  • Colombia SupportYourApp Inc. A tiempo completo

    Passionate about the world of tech? Are you a skilled Java developer with a passion for problem-solving and customer support? Join our team as an L2 Technical Support Consultant at a project specializing in derivatives and capital markets risk management. Unlock your potential by mastering new skills and achieving challenging goals with our People First...


  • Colombia Has Wealth Management and Insurance Solutions A tiempo completo

    Technical Support ConsultantWe are seeking a skilled Technical Support Consultant to join our team at Has Wealth Management and Insurance Solutions. As a Technical Support Consultant, you will be responsible for providing top-notch technical support to our clients, diagnosing and resolving complex technical issues, and developing and maintaining backend...


  • Colombia SupportYourApp Inc. A tiempo completo

    Unlock Your Potential in Tech SupportAre you a skilled Java developer passionate about problem-solving and customer support? We're looking for a talented individual to join our team as an L2 Technical Support Consultant at SupportYourApp, a leading Support-as-a-Service company.Key Responsibilities:Stay up-to-date with cutting-edge technology and provide L2...


  • Colombia SupportYourApp Inc. A tiempo completo

    Passionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving...


  • Colombia SupportYourApp Inc. A tiempo completo

    Are you passionate about making a meaningful impact in the ever-evolving landscape of cybersecurity? Join our Technical Support Consultant team today and help us in this critical mission of safeguarding businesses and individuals from the relentless threats of the digital age. Thrive in a multicultural and multilingual environment while enjoying your...


  • Colombia ACI Worldwide, Inc. A tiempo completo

    Technical Support AnalystACI Worldwide is seeking a skilled Technical Support Analyst to provide exceptional software application/system support to our customers. As a key member of our team, you will work with complex software systems, reproducing reported issues and applying diagnostic analysis to deliver problem solutions.Key Responsibilities:Provide...


  • Colombia Ideaware Co A tiempo completo

    Key ResponsibilitiesWe are seeking a skilled Technical Support Specialist to join our team at Ideaware Co. As a Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of our partner's core business activities.Key Responsibilities:Provide timely and effective technical support to clients, resolving issues and providing...


  • Colombia Coupa Software Inc. A tiempo completo

    Job Title: Technical Support SpecialistCoupa Software Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Manage incoming calls and customer service inquiriesProvide basic...


  • Colombia Tbwa ChiatDay Inc A tiempo completo

    Technical Support EngineerJumio is seeking a skilled Technical Support Engineer to join our team in Barranquilla, Colombia. As an individual contributor, you will work closely with our Manager, Jumio Technical Support, to provide exceptional customer service and support.Key Responsibilities:Resolve common customer issues through thorough research, diagnosis,...


  • Colombia Okendo Pty A tiempo completo

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Okendo Pty. As a Technical Support Specialist, you will play a crucial role in ensuring the seamless integration and ongoing support of our platform for Shopify brands.Key Responsibilities:Provide responsive and effective chat and email support to merchants during...


  • Colombia Ideaware Co A tiempo completo

    What we’re looking for Ideaware is looking for a talented Technical Support Specialist to join our technology team and work on an inspiring international project with one of our partners in the U.S. This is a unique opportunity to work alongside a highly experienced team and contribute to the support and growth of a high-growth multi-vendor marketplace...


  • Colombia Sangoma A tiempo completo

    **Cloud Technical Support** Sangoma’s value proposition is audaciously simple, our solution is highly scalable and our level of service reliability is unparalleled. Sangoma offers the only global fully integrated communication and productivity SaaS platform in the market which includes: UCaaS, Collaboration, Video, Contact Center, Virtualization, Access...


  • Colombia Coupa A tiempo completo

    Coupa is seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will play a critical role in ensuring customer success and delivering exceptional results.Key Responsibilities:Manage incoming calls and customer service inquiries, providing timely and effective solutions to customers.Collaborate with suppliers...


  • Colombia ACI Worldwide, Inc. A tiempo completo

    If you’ve ever used an ATM, paid a bill through your phone, sent money to a friend, or shopped online, chances are your transaction was safeguarded and processed using our software. Now it’s your turn to serve the payment needs of organizations and people the world over. As a Technical Support Analyst in Bogotá (Colombia) , you will join a...

  • IT Support Analyst

    hace 1 semana


    Colombia Tbwa ChiatDay Inc A tiempo completo

    Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 270 million B2B contacts, along with tools to engage...


  • Colombia Okendo Pty A tiempo completo

    Position Summary: As a Technical Support Specialist at Okendo, you will play a crucial role in ensuring the seamless integration and ongoing support of our platform for Shopify brands. This position involves completing onboarding tasks for merchants, requiring front-end development on Shopify storefronts using HTML/Liquid, CSS, and Javascript. You will...


  • Colombia Sangoma A tiempo completo

    **Cloud Technical Support** Sangoma’s value proposition is audaciously simple, our solution is highly scalable and our level of service reliability is unparalleled. Sangoma offers the only global fully integrated communication and productivity SaaS platform in the market which includes: UCaaS, Collaboration, Video, Contact Center, Virtualization, Access...


  • Colombia SuperStaff A tiempo completo

    In this role, you will be solving IT problems, which may involve using diagnostics and help request tracking tools. You may also be required to provide hands-on help at the desktop or laptop level. Additionally, you will collaborate with the IT Infrastructure Administrator/Engineer on network changes and improvements. As the primary point of contact for...


  • Colombia Prime Institute A tiempo completo

    SAP BO Consultant Job DescriptionWe are seeking a highly motivated and skilled SAP Business One consultant to join our team at Prime Institute. As a SAP BO consultant, you will be responsible for implementing and supporting SAP Business One solutions for our clients.Key Responsibilities:Implement SAP Business One and BEAS solutions for clientsDocument...

  • Technical Consultant

    hace 1 semana


    Colombia Instructure, Inc. A tiempo completo

    The Technical Implementation Consultant (SQL) plays a pivotal role in onboarding clients to our software solutions. Collaborating with internal project teams, this individual delivers exceptional customer service by installing, configuring, monitoring, and troubleshooting software to meet client needs pre and post-implementation.Key Responsibilities:Review...