Incident Manager
hace 1 semana
Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.
By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.
From prototype to real-world impact - be part of a global shift by doing work that matters. Job Description
Service Delivery ensures the delivery of our services to our clients and from our clients to their customers. They define and shape the best processes and tools for the client to maintain and increase a product’s value and manage the relationship between the client and our operational services teams. We are responsible for organization and governance, service design, operational excellence, customer experience, and continuous service improvement.
In this area, the Incident Manager oversees the resolution of IT incidents, ensuring minimal disruption to business operations. This role involves coordinating with various teams, investigating root causes, and implementing corrective actions to prevent future incidents.
Responsibilities:
- Receive, log, and classify IT incidents.
- Coordinate incident response teams, assigning tasks and monitoring progress.
- Conduct root cause analysis to identify underlying issues.
- Implement corrective actions to prevent recurrence.
- Update stakeholders on incident status and resolution.
- Identify recurring incidents and develop preventive measures.
- Work with relevant teams to implement changes to improve system stability.
Knowledge Base Management:
- Maintain a comprehensive knowledge base of known issues and solutions.
- Share knowledge with team members to improve response times.
Reporting:
- Generate incident reports and metrics.
- Analyze data to identify trends and areas for improvement.
- Participate in business continuity management planning and implementation of risk management methods.
- Define countermeasures and contingency arrangements for serious disruptions of IT services.
- Act as a bridge between the client and internal operation managers.
- 4+ years of experience.
- Experience working in delivery of similar ITIL aligned services to SLAs.
- Working knowledge of relevant technologies such as virtualization, networking, shared and dedicated hosting.
- Well-developed communication skills and experience dealing with staff ranging from Service Desk analysts to senior IT Managers and CIOs.
- Highly efficient and well organized with demonstrable experience producing a range of written service delivery material.
- Excellent written and spoken English.
- Able to write clear and articulate reports.
- Diplomatic and able to remain calm under pressure.
- Strong understanding of IT infrastructure and operations.
- Experience with incident management tools and methodologies (e.g., ITIL).
- Problem-solving and analytical skills.
- Knowledge of scripting languages (e.g., Python, Bash) is a plus.
Discover some of the global benefits that empower our people to become the best version of themselves:
- Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus.
- Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership.
- Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences.
- Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme.
- Health: Global internal wellbeing programme, access to wellbeing apps.
- Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.
-
Incident Manager
hace 1 semana
Bogotá, Colombia Geovictoria A tiempo completoSomos GeoVictoria, una multinacional donde puedes ser tú mismo y tus ideas importan. Priorizamos el mérito sobre la jerarquía, celebramos los valores y somos una jungla de diversidad. Nuestros 4H: Somos Happy, Honestos, Humildes y Hungry por crecer en todo el mundo. Cada día, queremos conquistar el mundo con nuestro increíble talento: entregar...
-
Incident Manager
hace 2 meses
Bogotá, Colombia GeoVictoria A tiempo completoSomos una multinacional donde puedes ser tú mismo y tus ideas importan. Priorizamos el mérito sobre la jerarquía, celebramos los valores y somos una jungla de diversidad. ¿Qué valores? Las 4H : Somos Happy, Honestos, Humildes y Hungry por crecer en todo el mundo. Queremos conquistar el mundo con nuestro increíble talento: ¡entregar servicios...
-
Service Delivery-incident Manager
hace 4 meses
Bogotá, Cundinamarca, Colombia Endava A tiempo completo**Company Description** Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent...
-
Incident Manager
hace 3 meses
Bogotá, Cundinamarca, Colombia DEK Technologies A tiempo completo**Company Description**: - Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent...
-
Incident Manager
hace 2 semanas
Bogotá, Colombia Endava Limited A tiempo completoTechnology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that...
-
Incident Manager
hace 2 semanas
Bogotá, Colombia Endava Limited A tiempo completoTechnology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that...
-
Incident Manager
hace 2 meses
Bogotá, Colombia Endava Limited A tiempo completoTechnology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that...
-
Especialista en Soporte Técnico para Sistemas Informáticos
hace 15 minutos
Bogotá, Bogotá D.E., Colombia IT MANAGER COLOMBIA A tiempo completo¡Descubre tu oportunidad como Especialista en Soporte Técnico!En IT MANAGER COLOMBIA estamos buscando a un talentoso profesional con experiencia en soporte técnico de sistemas informáticos para unir nuestra equipo.**Resumen del cargo**: Buscamos a un especialista en soporte técnico que tenga experiencia en la atención de usuarios finales y esté...
-
Incident Management Professional
hace 2 meses
Bogotá, Bogotá D.E., Colombia Endava Limited A tiempo completoAt Endava Limited, we're harnessing technology to drive meaningful change. Our team combines world-class engineering with a people-centric mindset to consult and partner with leading brands.Service Delivery is a critical area of our business, ensuring the delivery of our services to clients and from clients to their customers. We define and shape the best...
-
Senior Incident Resolution Specialist
hace 5 días
Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completoAbout IngepsyIngepsy is a renowned company with over 50 years of experience, providing cutting-edge solutions to empower businesses across various industries, including retail, e-commerce, manufacturing, transportation, logistics, healthcare, and the public sector. With a global presence in 100 countries, our client boasts an extensive network of 10,000...
-
Digital Incident Management Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Endava Limited A tiempo completoAbout Endava LimitedWe are a technology consulting firm that harnesses technology to drive meaningful change. With over two decades of experience, we combine world-class engineering, industry expertise, and a people-centric mindset to create dynamic platforms and intelligent digital experiences for leading brands.Job OverviewWe are seeking a highly skilled...
-
Major Incident
hace 1 semana
Bogotá, Colombia INGEPSY A tiempo completoOur client is an American company with more than 50 years of experience, dedicated to providing autonomy to the first line of retail / e-commerce, manufacturing, transportation and logistics, healthcare, the public sector, and other industries to achieve a competitive advantage. Our client has more than 10,000 partners and 8,000 employees in 100...
-
Cybersecurity Incident Specialist
hace 7 meses
Bogotá, Colombia GEA A tiempo completoResponsibilities / Tasks Accountable for the managing all kind of security incidents, their reporting and follow-up Accountable for the coordination for fault clearance, optimization and success control for all security incidents Responsible for the coordination of complex IT disturbances and tracking from escalation cases to the solution ...
-
Incident Manager
hace 2 meses
Bogotá, Colombia Inetum Spain A tiempo completoDescripción del empleoDesde Inetum buscamos un perfil de gestor/a de incidencias para realizar el análisis y triaje de incidencias y la resolución de incidencias y peticiones.Interacción con diferentes áreas/departamentos.RequisitosRequisito:Comprensión básica de los servidores de:Servidores Unix - WindowsAplicaciones y plataformas de...
-
Incident Manager
hace 2 meses
Bogotá, Colombia Inetum A tiempo completoDesde Inetum buscamos un perfil de gestor/a de incidencias para realizar el análisis y triaje de incidencias y la resolución de incidencias y peticiones. Responsabilidades: Comprensión básica de los servidores de: Servidores Unix - Windows Aplicaciones y plataformas de integración Bases de datos Cloud (IaaS, PaaS, SaaS) Almacenamiento ...
-
Incident Manager
hace 2 meses
Bogotá, Cundinamarca, Colombia Inetum Spain A tiempo completo**Descripción de la empresa** Inetum es líder europeo en servicios digitales. El equipo de Inetum, formado por 28.000 consultores y especialistas, se esfuerza cada día por generar un impacto digital en las empresas, las entidades del sector público y la sociedad. Las soluciones de Inetum tienen como objetivo contribuir al desempeño y la innovación de...
-
IT Infrastructure Manager
hace 1 mes
Bogotá, Bogotá D.E., Colombia Tww Sas A tiempo completoWe are looking for a skilled IT leader to manage IT service delivery across the Americas. The ideal candidate will have 6-12 years of experience in IT Service Delivery & Asset Management and advanced English skills.Job DescriptionAs an IT Infrastructure Manager, you will be responsible for:Leading and mentoring a regional IT teamManaging 1st and 2nd-level IT...
-
IT Infrastructure Manager for the Americas
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Tww Sas A tiempo completoWe are seeking a seasoned IT Infrastructure Manager to oversee our regional IT service delivery across Colombia, Canada, and the U.S. In this role, you will be responsible for leading a regional IT team, managing 1st and 2nd-level IT support tickets, ensuring IT infrastructure and asset management excellence, and collaborating on problem-solving, incident...
-
Bogotá, Bogotá D.E., Colombia LINAJJE SAS A tiempo completoRequisitos del cargo:Para este puesto, buscamos un profesional con experiencia en implementación y soporte de equipos Fortinet y seguridad en general. Es indispensable tener al menos cuatro certificaciones, entre las cuales se incluyen Lead Auditor ISO/IEC 27001:2022, Certified Information Security Management – CISM, Certified Information Systems Auditor...
-
Site Quality Manager
hace 3 semanas
Bogotá, Colombia GRUPOTEC A tiempo completoCreada en 1997 por iniciativa de un grupo de ingenieros, GRUPOTEC ha ido evolucionando y creciendo hasta convertirse en una gran empresa multidisciplinar de ingeniería y arquitectura y líder en el sector de la energía fotovoltaica. ¿Te apasiona la gestión de calidad y buscas un nuevo desafío en el Caribe? ¡En Grupotec estamos en la búsqueda de un/a...
