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Information Technology Help Desk
hace 2 semanas
Direct message the job poster from LanceSoft, Inc. Spanish Language Expert | Talent Acquisition Specialist | LATAM IT Recruitment Job Title: IT Help Desk Location: Bogota, Colombia (candidates must be based in Bogota) Work Mode: 100% Remote Employment Type: Independent Contractor (hourly pay, no benefits, and you’re responsible for your own taxes) Contract Duration: 12 Month Work Schedule: • Working days: Sunday, Wednesday, Thursday, Friday, and Saturday • Days off: Monday and Tuesday Responsibilities: Deliver prompt, courteous, and efficient customer service, ensuring exceptional customer experience for every client through phone calls, chats, and email. Responding to tickets in an efficient amount of time and escalating tickets to other IT teams when necessary. Utilize a variety of communications tools and methods to guide users through the troubleshooting process. (i.e. Microsoft Teams, ServiceNow, Cisco WebEx, and Bomgar Remote Client). Prioritizing helpdesk tickets with high priority and urgency. Provide detailed documentation when resolving or escalating tickets to other members of the IT team. Collaborate with other analysts, senior technicians, and management to troubleshoot and resolve complex issues. Analyze and resolve hardware, software and operational issues within our service level agreements. 1 – 3 years of experience in customer service or IT helpdesk experience. Advanced English Proficiency (Level B2-C1). Extensive experience supporting a wide variety of hardware and software platforms, including desktops, laptops, printers, peripherals, Windows 11, Mac OS X, Active Directory, Microsoft Office 365 and mobile devices (iPhone/iPad, Android, Windows Phone). Preferred Requirements: CompTIA A+ or Google IT Support Professional certifications Familiarization with Service-Now Familiarization with Cisco WebEx Familiarization with Bomgar/BeyondTrust Remote Support tool or industry-like Seniority level Not Applicable Employment type Contract Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr
