Bilingual Help Desk
hace 1 semana
Bilingual Help Desk & Client Support Specialist NeoWork is seeking a Bilingual Help Desk & Client Support Specialist to support a growing restaurant-focused operation in the US. This teammate will help onboard clients to ordering platforms, provide Tier-1 technical support, and handle bilingual communication between restaurant owners and vendors. The role requires strong customer service, clear communication in both English and Spanish, and the ability to manage multiple small tasks throughout the day. You will act as the founder's right hand by taking over support, administrative tasks, and client-facing responsibilities. This position is ideal for someone who enjoys problem-solving, has a service-driven mindset, and feels comfortable working in fast-moving environments. As the company grows, this role can evolve into a Team Lead position. Responsibilities Primary Support Tasks Onboard restaurant clients to ordering and delivery platforms (UberEats, DoorDash, and similar). Guide clients through settings, integrations, and basic troubleshooting. Provide Tier-1 help desk support and answer technical questions. Conduct B2B interpretation between English and Spanish during vendor conversations. Offer light customer success support to ensure smooth adoption of the platforms. Secondary Administrative Tasks Manage scheduling, follow-ups, and information organization. Assist with general operational tasks that free up the founder's time. Help coordinate communication between clients and vendors when needed. Requirements Must-Have Skills Fluent English and Fluent Spanish, able to switch between both languages comfortably. Ability to understand multiple Spanish dialects and US accents. Experience in help desk, support, customer service, or virtual assistant-type roles. Strong client-facing communication and active listening. Tech-savvy and quick to learn new restaurant or ordering software. Highly empathetic, customer-centric, and patient. Organized, able to juggle many small tasks and follow through. Proactive mindset and comfortable working with ambiguity. Nice-to-Have Experience with UberEats, DoorDash, or other restaurant tech systems. Experience supporting small businesses. Leadership potential with interest in growing into a Team Lead role. Benefits Health insurance for contractors. Holiday Extra Pay. Work hours generally align with standard US business hours, with some flexibility based on client needs. 100% home-based position. Mental health days to support well-being. Performance-based incentives in addition to base salary. Annual review and appraisal process. Ample opportunities for professional growth and advancement. Seniority level Associate Employment type Full-time Job function Customer Service Industries: IT Services and IT Consulting #J-18808-Ljbffr
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Remote Bilingual Help Desk
hace 1 semana
WorkFromHome, Colombia NeoWork A tiempo completoA growing restaurant tech company in Colombia seeks a Bilingual Help Desk & Client Support Specialist to support US clients. In this full-time role, you will onboard restaurant clients to various ordering platforms, provide technical support, and facilitate bilingual communication. Ideal candidates are fluent in English and Spanish, have strong customer...
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Help Desk Team Lead REMOTE
hace 4 días
WorkFromHome, Colombia Quetzalintl A tiempo completoIT Service Delivery Team Lead - Bilingual English/Spanish - Remote in Colombia We are seeking an experienced and highly skilled IT Service Delivery Lead to oversee and optimize our Help Desk operations. The ideal candidate will have a strong background in IT service management, help desk operations, and service delivery best practices. This role will be...
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Remote System Administrator – Help Desk
hace 2 semanas
WorkFromHome, Colombia ArbeitCo A tiempo completoA leading IT services provider is looking for a System Administrator / IT Help Desk professional to support U.S. healthcare clients remotely. Key responsibilities include providing Level 1 & Level 2 IT support, managing Active Directory, and troubleshooting Windows environments. The ideal candidate must have advanced English proficiency, experience in IT...
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Hybrid IT Service Desk Manager – Bilingual
hace 4 días
WorkFromHome, Colombia Zonar Systems A tiempo completoA leading technology firm is seeking an experienced bilingual Service Desk Manager for their LATAM IT Operations in Cali, Colombia. This hybrid role involves overseeing IT support, managing a Service Desk Technician, and collaborating with MSPs. The candidate should have 2+ years of experience in a similar role, a strong technical background, and be fluent...
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Remote Level II IT Help Desk Support Technicians
hace 3 días
WorkFromHome, Colombia K2 Staffing, LLC A tiempo completoSummary We work with a wide range of U.S.-based clients, many in the Managed Services Provider (MSP) space, and are currently hiring Remote Level II IT Help Desk Support Technicians to join their growing teams. This role requires strong knowledge of desktop and server technologies, including Windows 10, Windows Server 2016/2019, networking fundamentals, and...
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Bilingual Tech Support
hace 1 semana
WorkFromHome, Colombia T-mapp A tiempo completoA leading tech support company in Bogotá is seeking a Tech Support specialist skilled in providing help desk assistance for various devices such as iOS, Android, and Windows. The ideal candidate will have over 3 years of experience, strong customer service skills, and bilingual fluency in Spanish and English. This role offers a hybrid work model,...
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IT Service Desk Manager
hace 4 días
WorkFromHome, Colombia Zonar Systems A tiempo completoThis is a hybrid position - onsite 3x/week Zonar Systems, a leading technology firm headquartered in Seattle, WA, is seeking an experienced and bilingual Service Desk Manager to join our growing LATAM IT Operations team in Cali, Colombia. This role will oversee daily IT service delivery across both our U.S. and LATAM operations, managing local staff and...
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Hybrid Service Desk Analyst
hace 2 semanas
WorkFromHome, Colombia Auxis LLC A tiempo completoA leading IT service provider in Colombia is seeking a Service Desk Analyst (L1) to provide exceptional customer service and support. The role includes managing incidents, providing solutions, and maintaining case records. Candidates should have 2-4 years of technical support experience, be bilingual in English and Spanish, and possess a high school degree....
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Help Desk Specialist
hace 4 días
WorkFromHome, Colombia Pyramid Consulting, Inc A tiempo completoSenior Talent Acquisition Specialist at Pyramid Consulting We are seeking a Support Engineer with 3–5+ years of experience to provide high-quality technical support for internal users of our computer systems, applications, and hardware. The role involves troubleshooting, problem resolution, and collaboration with cross‑functional technical teams to...
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Help Desk Specialist
hace 2 días
WorkFromHome, Colombia LanceSoft, Inc. A tiempo completoRecruitment Manager (Hiring for North America (USA & Canada) and LATAM Regions (Costa Rica, Brazil, Colombia, Mexico etc)) Description: This position’s shift is for Sunday and then Wednesday through Saturday, 11 AM COT to 8 PM COT. Responsibilities Deliver prompt, courteous, and efficient customer service, ensuring an exceptional customer experience for...
