Sr. Manager, LATAM Collections

hace 3 semanas

Bogotá, Colombia Genesys A tiempo completo

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale.

Sr. Manager, LATAM Collections

Genesys Strategic Finance is seeking a talented individual to oversee LATAM Collections for one of the largest private B2B software companies headquartered in Menlo Park, CA.

The Sr. Manager, LATAM Collections will report to the Sr. Director, Credit and Collections and will regularly interact with team management on collections strategy, planning, and operational execution. He or she will be responsible for driving collections performance on our LATAM accounts receivable portfolio.

  • Liaise with customers and partners to ensure timely collections.
  • Make sound decisions that consider customer relationships while balancing the needs of the collections team and timely receipt of payment.
  • Produce and update cash forecasts as requested by Sr. Director, Credit and Collections.
  • Develop and implement collection strategies by leveraging industry experience, peer network, and benchmarking avenues.
  • Ensure adherence to Collections policies and procedures in compliance with all regulations and standards.
  • Provide critical financial and operational information and make actionable recommendations on both strategy and operations.
  • Manage risk and drive decrease in DSO/Past due % and measure progress in both.
  • Review and establish effective action plans to mitigate collection risks.
  • Prepare monthly management and productivity reports and schedules.
  • Manage, drive, and track goal achievement for the team.
  • Participate in strategic projects to support business goals.
  • Strong communication and presentation skills.
  • Evaluate existing systems/processes to reduce complexity and increase process standardization efficiency.
  • Collaborate with multiple levels of management and various business segments including Finance, Sales, Sales Ops, Customer Service, Revenue, Marketing, and Information Technology.
  • Ability to effectively select, develop, coach, empower, and motivate the team to ensure growth in their scope of responsibility and accountability for operational excellence.
  • Ensure direct collaboration with Global Regions.
  • Ability to speak Portuguese, Spanish, and English fluently.

Key Relationships:

  • Internal: Finance, Global Business Services, Sales & Revenue Teams, Growth Centers.
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