Client Success Manager

hace 3 meses


Colombia Times Internet A tiempo completo

About Times Internet: At Times Internet, we build premium digital products that simplify and enhance the everyday lives of people. We are India’s largest digital products company with a presence in a wide range of categories across news, entertainment, marketplaces and transactions.

Many of our products are market leaders & iconic brands in their own right. TOI, ET, Indiatimes, NBT, Cricbuzz, among others, are products that bring you closer to your interests and aspirations. We are excited by new possibilities and look forward to bringing new products, ideas and technologies that help people make the most of every day.

Build a career of purpose & passion with Times Internet.

Business Unit Details - Colombia_CTN Operation Job Summary

We are in search of a passionate, highly motivated Client Success Manager to join our team in India. You will be working directly with some of our largest clients to understand their business objectives and recommend strategies, manage the relationship, optimize their campaigns, communicate their needs internally, and lead all discussions/reviews.

Besides building strong relationships with our clients, your success will be measured by ambitious revenue goals and your capacity to generate additional revenue by upselling/cross-selling with deeper penetration across the industry. Therefore, we expect you to combine deep industry knowledge with strong client and relationship-building instincts.

Responsibilities:
  1. Provide top-level strategic account management to advertisers to ensure retention and client satisfaction.
  2. Develop and maintain strong partnerships with clients at all levels.
  3. Advise on client’s digital strategy and educate advertisers on TIL’s offerings as per marketing objective.
  4. Take part in client business reviews and communicate performance optimizations recommended along with the planned roadmap.
  5. Escalate internally any issues and concerns raised by clients.
  6. Partner closely with the support teams (Product Team, Tech Solutions, Operations support and Creative Services) to ensure optimal strategy and campaign setup.
  7. Negotiate additional budgets along with upselling new products.
Minimum Requirements:
  1. Must have at least 3+ years of experience in direct advertising/marketing experience, managing clients with revenue accountability.
  2. Proficient knowledge and experience in display, performance marketing, and full-funnel account strategy initiatives.
  3. Must be PASSIONATE about marketing, enjoy thinking outside the box, and love driving results for their clients
  4. Proven experience in managing and growing top-tiered clients in a fast-paced, innovative, and revenue-driven environment.
  5. Proven track record of analytical, problem-solving, and decision-making skills.
  6. Self-driven, highly motivated, and confident in providing outstanding service and optimal performance of campaigns for top clients.
  7. Experience working in the AdTech industry is a plus.
  8. Must love working collaboratively across multiple teams.
#J-18808-Ljbffr

  • Colombia Groupm Nexus A tiempo completo

    **INNOVATION & CLIENT SUCCESS MANAGER** We’re seeking a Client Success Manager to champion our Creative solutions, clients’ needs and drive their success. **Responsibilities**: - Cultivate strong global teams relationships as their primary point of contact. - Ensure smooth onboarding for new creative partners and provide ongoing follow up. -...

  • Client Success Manager

    hace 6 meses


    Colombia Agency Growth Team A tiempo completo

    Do you LOVE serving clients, and helping businesses grow and scale to new heights? Are you eager to work with independent business owners, create long-lasting relationships, and be rewarded for your skills, time, and accomplishments? Are you ready to push clients forward, consult heavily on their day-to-day achievements and help them scale to successful new...


  • Colombia LatamCent A tiempo completo

    **ABOUT THE COMPANY** Growth Era is a leading Sales Development as a Service and growth solutions company, with a passion for generating high-quality sales pipeline and funnel management for a wide range of organizations. Growth Era's unique business model provides a full-scale, multi-channel outreach Sales Development Department to its clients, all for a...

  • Client Success Manager

    hace 6 meses


    Colombia Assistant Launch A tiempo completo

    **What is this role all about?** If you're reading this, you're likely the extraordinary person we're searching for to join our team as a **Client Success Manager** at Assistant Launch. We're not just looking for a professional—we're on a mission to find a passionate, unique leader who thrives in the ever-changing world of client success and...


  • Colombia BruntWork A tiempo completo

    Job Title: Client Success ManagerBruntWork is seeking a highly motivated Client Success Manager to join our team. The ideal candidate will have strong HR backgrounds and a proven track record of driving outsourcing growth with international clients.Key Responsibilities:Build and nurture relationships with clients utilizing our outsourced staffing...


  • Colombia Sana Commerce A tiempo completo

    Medellín Customer Success Customer Success Manager (SaaS) Medellín Customer Success At Sana Commerce, we're committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths. It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers,...

  • Customer Success Manager

    hace 3 semanas


    Colombia Hyland A tiempo completo

    Overview The Customer Success Manager helps new and existing customers derive the most value from the company's products and services. The position will be responsible to own the customer journey post-implementation which will include maintaining strong customer and partner relationships ensuring product adoption and stability reduce risk and work to...


  • Colombia Multiplier Technologies Pte. Ltd. A tiempo completo

    Are you ready to join the Rocketship? We are in search of an Excellent Customer Success Manager. Want to join our rocketship? We’re at the forefront of one of the most exciting evolutions of our generation - remote staffing. Today, companies can hire the best talent they can find, anywhere in the world. And we make this all possible - welcome to...


  • Colombia Graphite A tiempo completo

    Graphite is a technology-enabled growth agency that helps fast-growing companies like Masterclass, Notion, and BetterUp unlock sustainable revenue through content and SEO. We’re obsessed with impact— it’s foundational to who we are, why we’re successful, and how we approach delivering outcomes for clients and ultimately, everyone on the internet. We...

  • Client Experience Manager

    hace 4 semanas


    Colombia Booth & Partners A tiempo completo

    **Job Title:** Client Experience Manager**Company Overview:** At Booth & Partners, we're committed to delivering exceptional client experiences. As an Office Manager, you'll play a pivotal role in driving our team's success by providing top-notch support and services to our clients.Estimated Salary: $60,000 - $80,000 per year.Job Description: Our ideal...


  • Colombia, Huila WYN SOLUTIONS A tiempo completo

    **ENGLISH C1 ONLY / INGLÉS C1** **Compliance and Co-op Management** - Conduct thorough compliance checks on clients’ advertisements and content to ensure adherence to industry regulations, brand guidelines, and OEM standards. - Liaise directly with OEMs to obtain pre-approval for ads and content in a timely manner, ensuring that all materials meet...


  • Colombia Hyland A tiempo completo

    Company OverviewThe Hyland company is a leading provider of enterprise content management solutions. Our mission is to empower our customers to unlock the full potential of their information and achieve their business goals.Job SummaryWe are seeking an experienced Enterprise Client Success Professional to join our team. As a key member of our customer...


  • Colombia The Alvi Group A tiempo completo

    Job brief **Responsibilities**: - Provide end-to-end project management on client implementations/onboarding - Scope project requirements and prepare budget - Develop and maintain a detailed project plan and monitor progress - Collaborate with internal and external teams/stakeholders to design, develop and implement digital projects - Deliver projects on...


  • Colombia SAP SE A tiempo completo

    Customer Success Manager (CSM) - SAP Academy for Customer Success - Colombia At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and...

  • Customer Success Manager

    hace 15 horas


    Colombia Cafeto Software A tiempo completo

    Work with one of the most innovative cybersecurity software companies in Atlanta. Work with a seasoned team as we build a great company. Apptega is changing the world by helping companies of all sizes design, manage, and report their cybersecurity programs. With the help of Apptega, our customers are gaining control over the chaos and uncovering where they...


  • Colombia, Huila Mesa CPA A tiempo completo

    **About Mesa CPA** At Mesa CPA, our passion for technology drives us to empower business owners across the nation. As a fully virtual firm, we utilize cutting-edge cloud-based technologies to revolutionize how businesses operate, ensuring they achieve profitability and sustainable growth. Our commitment to innovation and excellence has made us a trusted...


  • Colombia Sofka A tiempo completo

    **¿Estás buscando desafíos y un lugar donde puedas encontrar un ambiente de trabajo cercano mientras aprendes constantemente?**: Somos una empresa con un propósito claro: "**TRANSFORMAR **la vida de las personas siendo el aliado **TECNOLÓGICO **más confiable". ¡Prepárate y sé parte de esta aventura! **¿Qué encontrarás?**: - **Retos** técnicos...

  • Growth Manager

    hace 3 meses


    Colombia High Scale Ai A tiempo completo

    About Us: High Scale is a leading creative agency dedicated to delivering impactful solutions for our clients. Our team is composed of diverse and talented individuals who are passionate about pushing the boundaries of creative expression. Position Overview: As a Growth Manager at HighScale, you will be at the forefront of our mission to propel the...


  • Colombia Signet Technologies A tiempo completo

    About the RoleAt Signet Technologies, we're seeking a highly skilled Government Contract Manager to join our team. This is an exciting opportunity for a professional who is passionate about delivering exceptional results and contributing to the success of our organization.


  • Colombia Estela A tiempo completo

    Únete a nuestro Equipo como: Head of Customer Success Premium En ESTELA, estamos buscando un Head of Customer Success Premium altamente motivado y talentoso para unirse a nuestro equipo. Si eres una persona apasionada por el análisis de datos, la ingeniería de sistemas y el desarrollo de soluciones innovadoras, ¡esta es tu oportunidad! Buscamos un...