Team Lead, Customer Support

hace 1 mes

Medellín, Colombia Tipalti A tiempo completo

Customer Support Team Lead

The Technical Customer Support Team Lead supervises an assigned Customer Support Engineer team, responds to the most complex escalated technical customer issues, and collaborates with leadership on department initiatives.

Who are Tipalti:

Tipalti is one of the most exciting fintechs in the world, our Series F funding raising $270 million - valuing us at over $8.3 billion. We are on a journey to transform financial operations for high-velocity organizations to rival those of the Fortune 5000.

You will be responsible:

  • Providing supervision, coaching and training/professional development to the assigned team.
  • Collaborating with teams across Customer Success, Product and Engineering on customer trends and product feedback.
  • Owning team KPIs and being accountable for team results, progress on goals.
  • Responding to complex escalated issues, categorized as Sev2/Red.
  • Overseeing and collaborating on Support team projects and initiatives.
  • Maintaining up-to-date knowledge on product updates and the product roadmap.
  • Overseeing the development and maintenance of department documentation and training materials.
  • Collaborating with leadership on department initiatives.

About You

  • What you've learned:
    • Bachelor's degree in a business-related field, or equivalent experience
  • Your background includes:
    • Proven deep experience of providing hands-on technical support.
    • Experience providing training, mentorship and coaching to others.
    • Experience in a SaaS and/or Fintech environment preferred.
    • Experience in a project management role is helpful.
  • Your skills include:
    • Excellent written and verbal communication skills in English. Depending on the geographic location and business needs, may also require proficiency in the official language of the country or province.
    • Ability to work in a fast-paced environment, managing multiple priorities with detail and accuracy.
    • Excellent problem-identification and problem-solving skills.
    • Extensive experience working with ticketing systems (e.g., Zendesk) and/or CRM systems (e.g., Salesforce).
    • Extensive experience with payment systems.
    • Experience with reading and understanding HTML code and performing advanced debugging.

Interested in learning more about us?

Tipalti is the only company handling both global partner payments and accounts payable workflows for high-velocity companies across the entire financial operations cycle: onboarding and managing global suppliers, instituting procurement controls, streamlining invoice processing and approvals, executing payments around the world, and reconciling payables data across a multi-subsidiary finance organization. Tipalti enables companies to scale quickly by making payables strategic with operational, compliance, and financial controls. Through Tipalti, our clients can efficiently and securely pay thousands of partners and suppliers in 196 countries within minutes.

Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 98% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it" - a mission to which we are constantly committed.

#J-18808-Ljbffr

  • Customer Support Team Lead

    hace 4 semanas

    Medellín, Antioquia, Colombia Tipalti A tiempo completo

    Customer Support Team Lead RoleThe Technical Customer Support Team Lead is responsible for supervising an assigned Customer Support Engineer team, responding to complex escalated technical customer issues, and collaborating with leadership on department initiatives.About the Team Lead PositionThe ideal candidate will have a proven track record of providing...

  • Customer Support Team Lead

    hace 2 semanas

    Medellín, Colombia SD Solutions A tiempo completo

    On behalf of Tipalti , SD Solutions is looking for a talented Customer Support Team Lead to step onto a fintech unicorn rocketship! The Technical Customer Support Team Lead supervises an assigned Customer Support Engineer team, responds to the most complex escalated technical customer issues, and collaborates with leadership on department...

  • Customer Support Team Lead

    hace 3 semanas

    Medellín, Antioquia, Colombia SD Solutions A tiempo completo

    On behalf of **Tipalti**, SD Solutions is looking for a talented **Customer Support Team Lead **to step onto a fintech unicorn rocketship! - SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer._ The Technical Customer Support Team Lead supervises an assigned Customer Support Engineer team,...

  • Customer Support Team Lead

    hace 6 días

    Medellín, Antioquia, Colombia Sd Solutions A tiempo completo

    Are you a seasoned customer support professional looking to take your career to the next level? We are seeking an experienced Customer Support Team Lead to join our dynamic team at SD Solutions, a leading provider of fintech solutions.About the RoleAs a Customer Support Team Lead, you will be responsible for providing guidance and oversight to our customer...

  • Customer Support Team Lead

    hace 1 semana

    Medellín, Antioquia, Colombia SD Solutions A tiempo completo

    OverviewSD Solutions is a global staffing company seeking a talented Customer Support Team Lead to join our fintech unicorn rocketship.We are looking for an experienced professional who can supervise an assigned Customer Support Engineer team, respond to complex escalated technical customer issues, and collaborate with leadership on department initiatives.

  • Team Lead, Customer Support

    hace 2 meses

    Medellín, Antioquia, Colombia Tipalti A tiempo completo

    **Customer Support Team Lead** The Technical Customer Support Team Lead supervises an assigned Customer Support Engineer team, responds to the most complex escalated technical customer issues, and collaborates with leadership on department initiatives. **Who are Tipalti**: Tipalti is one of the most exciting fintechs in the world, our Series F funding...

  • Team Lead, Customer Support

    hace 2 meses

    Medellín, Antioquia, Colombia Tipalti A tiempo completo

    **Customer Support Team Lead** The Technical Customer Support Team Lead supervises an assigned Customer Support Engineer team, responds to the most complex escalated technical customer issues, and collaborates with leadership on department initiatives. **Who are Tipalti**: Tipalti is one of the most exciting fintechs in the world, our Series F funding...

  • Tipalti | Customer Support Team Lead

    hace 1 mes

    Medellín, Colombia SD Solutions A tiempo completo

    On behalf of Tipalti , SD Solutions is looking for a talented Customer Support Team Lead to step onto a fintech unicorn rocketship! The Technical Customer Support Team Lead supervises an assigned Customer Support Engineer team, responds to the most complex escalated technical customer issues, and collaborates with leadership on department...

  • Customer Support Team Lead

    hace 4 semanas

    Medellín, Antioquia, Colombia SD Solutions A tiempo completo

    SD Solutions is seeking a seasoned Customer Support Team Lead to join our team in a fintech unicorn environment.The Technical Customer Support Team Lead will supervise an assigned Customer Support Engineer team, respond to complex escalated technical customer issues, and collaborate with leadership on department initiatives.Key Responsibilities:Provide...

  • Tipalti Customer Support Team Lead

    hace 4 semanas

    Medellín, Antioquia, Colombia SD Solutions A tiempo completo

    SD Solutions is seeking a Customer Support Team Lead to join our team and contribute to the success of our global payables automation platform.The ideal candidate will have a strong background in customer support, with experience in supervising teams, responding to complex escalated issues, and collaborating with leadership on department initiatives.Key...

  • Customer Support Team Lead

    hace 2 semanas

    Medellín, Antioquia, Colombia SD Solutions A tiempo completo

    On behalf of SD Solutions, we are looking for a talented Customer Support Team Lead to supervise an assigned Customer Support Engineer team and collaborate with leadership on department initiatives. The Technical Customer Support Team Lead will be responsible for providing supervision, coaching, and training to the assigned team. They will also collaborate...

  • Fintech Support Team Lead

    hace 2 semanas

    Medellín, Antioquia, Colombia SD Solutions A tiempo completo

    SD Solutions is looking for an experienced Customer Support Team Lead to join its team in a fintech unicorn. The company provides a cloud solution to scale and automate global payables operations, having already raised $565M funding.About the RoleWe are seeking a talented individual with 5+ years of hands-on technical support experience, including 2+ years...

  • Tipalti | Customer Support Team Lead

    hace 1 mes

    Medellín, Colombia SD Solutions A tiempo completo

    On behalf of Tipalti , SD Solutions is looking for a talented Customer Support Team Lead to step onto a fintech unicorn rocketship! Responsibilities: Providing supervision, coaching and training/professional development to the assigned team. Collaborating with teams across Customer Success, Product and Engineering on customer trends and product...

  • Customer Support Team Lead

    hace 4 semanas

    Medellín, Antioquia, Colombia SD Solutions A tiempo completo

    On behalf of Tipalti, SD Solutions is seeking a seasoned Customer Support Team Lead to drive customer success in a fast-paced fintech environment. Key Responsibilities: Provide guidance, coaching, and training to the assigned team to ensure seamless customer support. Collaborate with cross-functional teams to identify customer trends and product feedback....

  • Customer Support Team Lead

    hace 2 semanas

    Medellín, Antioquia, Colombia SD Solutions A tiempo completo

    Job DescriptionWe are seeking an experienced Customer Support Team Lead to join our team at SD Solutions.This role will be responsible for supervising a team of Customer Support Engineers, responding to complex escalated technical customer issues, and collaborating with leadership on department initiatives.Key ResponsibilitiesProvide supervision, coaching,...

  • Customer Support Team Lead

    hace 1 semana

    Medellín, Antioquia, Colombia Sd Solutions A tiempo completo

    Sd Solutions is seeking a skilled Customer Support Team Lead to supervise an assigned team of Customer Support Engineers, address complex escalated technical customer issues, and collaborate with leadership on department initiatives. This role requires excellent written and verbal communication skills, problem-identification, and problem-solving abilities....

  • Technical Support Team Lead in Fintech

    hace 2 semanas

    Medellín, Antioquia, Colombia Sd Solutions A tiempo completo

    About Sd SolutionsWe are a cutting-edge fintech company looking for a skilled Technical Support Team Lead to join our team.Salary: The estimated salary range for this position is $80,000 - $120,000 per year, depending on experience and qualifications.Job Description:The Technical Support Team Lead supervises an assigned team of Customer Support Engineers,...

  • Technical Customer Support Lead

    hace 4 semanas

    Medellín, Antioquia, Colombia Tipalti A tiempo completo

    Key Responsibilities:The Technical Customer Support Lead will oversee an assigned Customer Support Engineer team, respond to complex escalated technical customer issues, and collaborate with leadership on department initiatives.About Tipalti:Tipalti is a leading fintech company that enables high-velocity organizations to transform financial operations. With...

  • Customer Service Team Lead

    hace 3 meses

    Medellín, Antioquia, Colombia RVStaffing A tiempo completo

    In this role, you will support customers with account recovery and handle escalated calls, all while overseeing the performance of our dedicated agents. Your responsibilities will also include supporting with call audits to ensure our service remains top-notch. Join us in creating a financially inclusive ecosystem where DeFi products pave the way for fully...

  • Team Lead

    hace 1 mes

    Medellín, Antioquia, Colombia TaskUs A tiempo completo

    About TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience to innovative technology companies. Our cloud-based infrastructure enables us to serve clients in the fastest-growing sectors, including social media, e-commerce, gaming, and more.Role OverviewWe are seeking a highly skilled Team Lead to join our...