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Scheduler/ Advanced English Level
hace 1 mes
En SOLVO buscamos un Scheduler / Agendador de citas bilingüe para una empresa en la industria de cuidadores (Home care services), que sea capaz de gestionar personas, horarios, tareas administrativas y más.
Responsabilidades:
- Programar citas para nuevos y existentes clientes.
- Comunicarse con clientes y/o sus familiares autorizados, cuidadores, instituciones afiliadas como Asuntos de Veteranos (VA) y PACE, y el equipo administrativo, incluyendo enfermeras registradas (RNs).
- Gestionar las necesidades de cuidado de los clientes.
- Limpiar turnos para facturación y nómina, incluyendo la lectura de notas de cuidado y asegurarse de que las listas de tareas estén correctamente completadas.
- Gestionar cuidadores, lo que puede incluir enseñar y recordar al personal sobre políticas y procedimientos, asesorar, tomar acciones disciplinarias y enviar formularios de compensación laboral.
- Documentar y actualizar el registro de llamadas sobre todos los cambios y solicitudes de horarios, registrar conversaciones pertinentes, aprobar/declinar solicitudes de tiempo libre, cambios en el estado y necesidades de cuidado del cliente, cambios en la disponibilidad del cuidador, incidentes, evaluaciones e interrupciones de servicios (como una estancia hospitalaria).
- Evaluaciones de cuidadores y aumentos de salario.
Habilidades y cualificaciones:
- Experiencia como Scheduler.
- Conocimientos prácticos de los siguientes programas: Axiscare, Vonage, Viventium, Google C suite (Docs, Sheets, Drive, etc.), y Gmail.
Habilidades blandas:
- Responsable
- Proactivo
- Alta capacidad de pensamiento crítico
- Gestión de personas
- Capaz de trabajar con supervisión ligera
Lo que ofrecemos:
- Contrato a término indefinido
- Beneficios con SOLVO
- Excelente remuneración
- Weekends off