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Scheduler/ Advanced English Level

hace 1 mes


Valle del Cauca, Colombia INGEPSY A tiempo completo

En SOLVO buscamos un Scheduler / Agendador de citas bilingüe para una empresa en la industria de cuidadores (Home care services), que sea capaz de gestionar personas, horarios, tareas administrativas y más.

Responsabilidades:

  • Programar citas para nuevos y existentes clientes.
  • Comunicarse con clientes y/o sus familiares autorizados, cuidadores, instituciones afiliadas como Asuntos de Veteranos (VA) y PACE, y el equipo administrativo, incluyendo enfermeras registradas (RNs).
  • Gestionar las necesidades de cuidado de los clientes.
  • Limpiar turnos para facturación y nómina, incluyendo la lectura de notas de cuidado y asegurarse de que las listas de tareas estén correctamente completadas.
  • Gestionar cuidadores, lo que puede incluir enseñar y recordar al personal sobre políticas y procedimientos, asesorar, tomar acciones disciplinarias y enviar formularios de compensación laboral.
  • Documentar y actualizar el registro de llamadas sobre todos los cambios y solicitudes de horarios, registrar conversaciones pertinentes, aprobar/declinar solicitudes de tiempo libre, cambios en el estado y necesidades de cuidado del cliente, cambios en la disponibilidad del cuidador, incidentes, evaluaciones e interrupciones de servicios (como una estancia hospitalaria).
  • Evaluaciones de cuidadores y aumentos de salario.

Habilidades y cualificaciones:

  • Experiencia como Scheduler.
  • Conocimientos prácticos de los siguientes programas: Axiscare, Vonage, Viventium, Google C suite (Docs, Sheets, Drive, etc.), y Gmail.

Habilidades blandas:

  • Responsable
  • Proactivo
  • Alta capacidad de pensamiento crítico
  • Gestión de personas
  • Capaz de trabajar con supervisión ligera

Lo que ofrecemos:

  • Contrato a término indefinido
  • Beneficios con SOLVO
  • Excelente remuneración
  • Weekends off
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