L2 Support Engineer

Job Description

Applications management involves overseeing the lifecycle of software applications, including deployment, monitoring, maintenance, and optimization to ensure they meet business requirements and deliver value effectively.

As a L2 Support Engineer at Endava, you will work with our teams to support our client operations.

Responsibilities:

• Ensure all requests, incidents, and queries are triaged in Service Management tool within agreed SLAs.
• Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions.
• Perform requirements analysis.
• Document and communicate the results of your efforts.
• Work closely with clients, technicians, and managerial staff.
• Ensure solutions meet business needs and requirements.
• Perform user acceptance testing.

Qualifications:

• Experience working with customers.
• Experience with SQL, familiar with SQL Queries, intermediate level preferred. Understanding of relational databases.
• High knowledge of English language (70% Level).
• Basic Knowledge of BI Tools: Familiarity with tools like Tableau, Power BI, or similar.
• Capable of identifying trends and using statistics to interpret data.
• Ability to evaluate the current environment, gather needs, and propose a recommended CM solution.
• Incident Management Proficiency: Experience working with project management tools such as Jira, Trello, Azure DevOps, or ServiceNow.
• Basic understanding of how the Internet works (Servers, Packages, IPs, Clients, etc.).
• Curiosity and business acumen.
• Self-starter and driven.
• Very good analytical thinking focused on details.
• Organized, methodical, and structured approach to work with attention to details.
• Strong written and verbal communication skills.

Nice to have:

• Windows or Linux administration. Familiar with Unix terminal, shell.
• Previous experience in support/analyst positions.
• Some technical skills and understanding of the software development lifecycle.
• Understanding of developing languages such as VBA, C++, Python, Java (Java preferred); tech interview will have some basic questions about Java exercises.
• Experience of working with IT customer service, support operation, and project management.
• Knowledge of SLA structure.
• Experience Supporting Financial Applications or Banking: Prior experience in the banking vertical or with financial software.
• ERP Knowledge: Familiarity with more than one globally recognized ERP system is ideal (e.g., SAP, Oracle, MS Dynamics).

Additional Information:

Discover some of the global benefits that empower our people to become the best version of themselves:

• Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;
• Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
• Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
• Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme;
• Health: Global internal wellbeing programme, access to wellbeing apps;
• Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.