Enrollment & Lead Conversion Assistant (Job ID: DONDEE1)

IMPORTANT WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED Enrollment & Lead Conversion Assistant Job details: Job ID: DONDEE1 Industry: Dance Studio Location: LATAM / South Africa Job Status: Part Time (20 Hours per week) Work Schedule: 10:00am – 2:00pm EST / 10:00am – 12:00pm & 5:30pm – 7:30pm EST Sundays Availability Salary: $6 – $8 per hour Target Start Date: ASAP Role Overview About the Client The client is a well established dance school in the Baltimore area with a strong reputation, awards, and a welcoming community culture. The school: Currently serves about 250 students Aims to grow to 350–400 students Is moving into a larger facility within 4–6 months Enrollment growth and strong parent communication are top priorities during this expansion phase. About the Role We are hiring a Part Time Enrollment and Billing Support Virtual Assistant to: Manage and drive the lead and enrollment pipeline inside GoHighLevel Support periodic billing tasks in Studio Pro This role focuses on: Fast follow up Warm, friendly sales conversations Consistent lead tracking to prevent prospects from being lost in the funnel Ensuring families feel supported from first contact through trial and registration Billing support is a smaller portion of the role but includes handling: Basic account questions Routine transactions as needed Key Responsibilities Lead Management and Enrollment Follow Up Respond to inbound leads inside GoHighLevel and ensure every lead is actively moved forward through the funnel Engage leads via text, email, and phone calls with a warm, welcoming tone Schedule and reschedule free trial classes and maintain accurate records of each lead status Follow up consistently so leads do not hit automated messages due to delayed response Support enrollment conversion by addressing common questions and objections subtly and non pushy Track outcomes and support KPI reporting tied to lead response speed, trials booked, and trial to enrollment conversion Customer Communication and Retention Support Maintain positive and professional communication with current families as needed Support student retention by responding promptly and clearly to parent questions Coordinate with internal team members when responsibilities overlap, including the enrollment coordinator Billing Support and Account Management Use Studio Pro to locate student and parent accounts, review transactions, and update basic account information Monitor monthly tuition payments and identify failed card or bounced bank payments Support autopay enrollment management, including re enrolling families removed from autopay Contact parents regarding overdue balances and apply late fees following studio policy when instructed Handle basic billing requests such as refunds, duplicate payments, adding or removing charges Provide strong customer support for billing questions and account issues Tools and Process Improvement Support Work confidently inside GoHighLevel and learn Studio Hub configuration Support long term process organization, including potential future setup support for Asana if role expands Qualifications & Skills Required Experience managing inbound leads, follow up, and appointment setting in a CRM Comfortable making outbound calls and handling warm, subtle sales conversations Strong English communication skills with a clear, friendly, customer focused approach High attention to detail and strong organization to manage many leads at different stages Confidence to follow up consistently without needing constant reminders Comfortable learning new systems and following documented processes Experience with GoHighLevel required or strongly preferred Preferred Experience with Studio Pro or Dance Studio Pro Interest in arts, dance, or youth focused programs Experience with Asana setup or workflow organization for future growth Personal Traits and Cultural Fit Positive, welcoming, and friendly with families and staff Motivated go getter attitude with confidence in calls and follow up Warm, professional, and not overly salesy Proactive, organized, solution focused, and able to multitask calmly Team oriented and comfortable coordinating with other staff members Calm and emotionally intelligent, able to manage high lead volume and parent conversations without sounding rushed or transactional Naturally empathetic and mission driven, enjoys supporting families and understands trust involved in a children focused program #J-18808-Ljbffr