Strategic Account Manager, Food

Strategic Account Manager, Food & Beverage Join to apply for the Strategic Account Manager, Food & Beverage role at Block Block, a technology company that builds tools to increase access to the global economy, is looking for an experienced account manager to manage relationships with some of Block's largest sellers in the Food and Beverage vertical. The Role The Strategic Account Management organization is looking for a tenured customer‑facing professional to manage relationships with some of Block's largest sellers in the Food and Beverage vertical. The Strategic Account Management program establishes, retains, and grows Block's most valuable and engaged sellers. Responsibilities Manage a book of 50 Strategic Food & Beverage Sellers in the Central time zone Grow account‑based revenue via use‑case expansion opportunities, cross‑sell opportunities, and customized seller onboarding experiences Serve as the voice of the upmarket seller with Product Teams Act as a consultant and partner to high‑value restaurant sellers to accomplish their goals Identify opportunities for technical Block solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross‑functional teams Partner with Strategic Account Executives on high‑growth deals Negotiate pricing for use‑case expansion and retention of your sellers Provide white glove client service and troubleshooting to ensure resolution of seller issues Inform operations and program design for this segment at scale Conduct quarterly business reviews with various stakeholders Qualifications 5+ years of relevant Account Management experience Experience managing, retaining and growing a book of business Consistent over‑performance on key sales or customer success metrics Remarkable discovery skills with customers based in genuine curiosity about their business A technical solutioning framework, including the ability to conduct requirements gathering Proven experience managing multiple projects internally with engineering, product and finance teams Contract and/or pricing negotiations experience with external senior stakeholders Excellent written and verbal communication skills Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook Restaurant experience and/or F&B Technology experience preferred Compensation Block takes a market‑based approach to pay, and pay may vary depending on your location. The successful candidate's starting pay will be determined based on job‑related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. Zone A: ($135,200 - $202,800)Zone B: ($125,800 - $188,600)Zone C: ($119,000 - $178,400)Zone D: ($108,200 - $162,200) Equal Opportunity Employer Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us at with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Benefits Block offers a competitive benefits package, including remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning. #J-18808-Ljbffr