Customer Success Specialist
hace 2 semanas
Linkit Latam is a business development consulting firm focused on Latin America. On behalf of our client, a global leader in Quality Assurance (QA) software, we are seeking a Customer Success Specialist who will be responsible for managing customer needs to ensure retention and account growth. Responsibilities Maintain high customer satisfaction across a portfolio of clients throughout Latin America. Act as a trusted advisor to testing and QA management teams. Lead customer onboarding, recurring check-ins, awareness workshops, and business reviews. Serve as the escalation point for any critical issues within the customer portfolio, coordinating with internal teams to drive resolution. Leverage account data to proactively monitor and manage customer health, retention, and product adoption. Partner with customers to define and quantify desired business outcomes and key performance indicators (KPIs). Required Competencies Strong knowledge of the software testing / QA industry. Professional approach to customer interactions, demonstrating patience and empathy when needed. Ability to manage time efficiently in a fast‑paced, dynamic environment. Effective collaboration with the sales team to drive account growth, as well as with multiple internal stakeholders. Proactive mindset, with the ability to work independently and remain results‑oriented. Strong communication skills and the ability to build trusted, long‑term relationships. Education and Experience Engineering degree preferred (Systems or Industrial Engineering). Mandatory: 5+ years of experience in project management within the software testing / QA industry, working with enterprise clients. Advanced English: Strong written and verbal communication skills. Portuguese: Strong written and verbal communication skills. Working Conditions 100% remote work. #J-18808-Ljbffr
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Quality Assurance Specialist
hace 3 días
WorkFromHome, Colombia Owner.com A tiempo completoQuality Assurance Specialist - Customer Success Join to apply for the Quality Assurance Specialist - Customer Success role at Owner.com Owner.com is growing quickly, and we are looking for a Quality Assurance Specialist to join our Customer Success team. This role will be responsible for evaluating the customer interactions led by our CSMs on both proactive...
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Customer Success Specialist
hace 2 semanas
WorkFromHome, Colombia LatamCent A tiempo completoAbout the job Customer Success Specialist We are seeking an enthusiastic and highly organized SpendHound Customer Success Specialist to join our team. As a Customer Success Specialist, you will play a crucial role in ensuring our customers achieve maximum value from the SpendHound platform. Your primary focus will be to engage with customers, guide them...
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Customer Success Specialist
hace 4 días
WorkFromHome, Colombia T-mapp Jobs A tiempo completoAcerca del puesto Customer Success Specialist Únete a un emocionante proyecto en el segmento Autotech, donde tendrás la oportunidad de ser parte de una startup de alto crecimiento que está revolucionando la industria automotriz. Nuestro cliente apuesta por la innovación y el desarrollo de soluciones tecnológicas que transforman la forma en que las...
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QA & Customer Success Specialist — Remote-First
hace 2 semanas
WorkFromHome, Colombia Owner.com, Inc. A tiempo completoA leading AI growth system provider for local businesses seeks a Quality Assurance Specialist to enhance customer success. In this role, you will evaluate customer interactions, identify gaps in communication, and collaborate on training improvements. Ideal candidates have customer success experience, strong communication skills, and an analytical mindset....
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[N] Customer Success Specialist
hace 2 semanas
WorkFromHome, Colombia LatamCent A tiempo completoAbout the job (N) Customer Success Specialist We are seeking an enthusiastic and highly organized SpendHound Customer Success Specialist to join our team. As a Customer Success Specialist, you will play a crucial role in ensuring our customers achieve maximum value from the SpendHound platform. Your primary focus will be to engage with customers, guide them...
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Remote QA Specialist
hace 3 días
WorkFromHome, Colombia Owner.com A tiempo completoA growing technology company is seeking a Quality Assurance Specialist in Bogotá to evaluate customer interactions and ensure high service standards. This role focuses on analyzing calls, providing feedback, and collaborating with the Customer Success team to enhance quality. Candidates should possess 2+ years in Customer Success, excellent communication...
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Remote Customer Success Specialist
hace 2 semanas
WorkFromHome, Colombia LINKIT LATAM A tiempo completoA business development consulting firm focused on Latin America is seeking a Customer Success Specialist. This role involves managing customer satisfaction across a portfolio, acting as a trusted advisor, and leading onboarding and business reviews. The ideal candidate has a strong background in the software testing/QA industry, with a minimum of 5 years of...
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Senior Customer Success Specialist – QA Software
hace 7 días
WorkFromHome, Colombia LinkIT LATAM A tiempo completoUna consultora de desarrollo de negocios busca un Customer Success Specialist (CSM) en Medellín, Colombia. El candidato ideal gestionará la satisfacción y crecimiento de cuentas en América Latina, actuando como asesor de confianza y liderando procesos de onboarding. Se requiere sólida experiencia en el sector de testing/QA, habilidades de comunicación,...
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Customer Success Specialist
hace 2 semanas
WorkFromHome, Colombia Colaboradores A tiempo completo## Buk SpA---### Detalles de la oferta**Vacantes**2**Área**Customer Happiness (Buk Finanzas)## Más información## Customer Success Specialist - Buk Finanzas## **Desafíos del cargo**¡Únete a nuestro equipo como Customer Success Specialist de Buk Finanzas y haz la diferencia en la experiencia del cliente! En Buk, estamos buscando una persona apasionada...
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Customer Success Specialist
hace 1 semana
WorkFromHome, Colombia LinkIT LATAM A tiempo completoLinKIT LATAM es una consultora de desarrollo de negocios con foco en América Latina. En nombre de nuestro cliente —empresa líder global en software de Quality Assurance (QA) — buscamos un(a) Customer Success Specialist (CSM) responsable de la gestión de clientes, asegurando su retención y el crecimiento de las cuentas asignadas. Medellín, Colombia...
