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Aftersales Branch Manager: Lead Zoomlion Colombia’s nationwide aftersales operations across our business lines: MEWP, Mobile Crane, Concrete, Forklift, and Foundation . This role ensures exceptional customer support, efficient technical service, spare parts management, and warranty operations , while maintaining high standards of customer satisfaction and brand loyalty. Key Responsibilities Lead and supervise the national aftersales operation, including service, warranty, and support teams. Implement aftersales strategies aligned with business goals and corporate standards. Manage spare parts sales, supplier relations, payments, and invoicing. Oversee warranty claim resolution and compliance with manufacturer and contractual policies. Support the sales team with technical expertise, manuals, and training materials. Build and maintain partnerships with external workshops to ensure nationwide service coverage. Drive initiatives to optimize service costs, reduce lead times, and enhance customer satisfaction. Ensure compliance with safety, quality, and corporate policies across all operations. Collaborate with the Commercial Manager to obtain equipment operation certificates (CEPD and related). Support logistics with machine enlistment, warranty repairs, and spare parts identification for customs clearance. Qualifications Bachelor’s degree in Mechanical, Electromechanical, or Industrial Engineering (required). Specialization or certification in Service Management or Operations (desirable). At least 5 years in leadership roles in aftersales, service, or technical support , ideally within heavy machinery, construction equipment, or agriculture sectors. Proven experience managing technical teams, spare parts operations, warranties, and customer service processes. Strong knowledge of hydraulic, mechanical, and electrical systems . Experience using ERP and CRM systems for service and inventory management. Familiarity with OEM service standards , warranty protocols, and field service coordination. English: Intermediate to Advanced (required).
