Student Success Manager LATAM

Overview At TripleTen, we are dedicated to helping people from diverse backgrounds build sustainable careers in tech through digital re-skilling programs. Our program graduates have secured jobs at companies like Tesla, Spotify, PlayStation, Google, and Microsoft. Over 25,000 students have already chosen TripleTen to transform their careers. We are looking for a proactive and dedicated Success Manager to support the learning journey of our students throughout their entire program. The ideal candidate is a strong community builder, enthusiastic about education and student success, and has a keen sense of ownership and responsibility for ensuring a positive learning experience. Please submit all resumes or CVs in English. Applicants are required to complete a one-way video interview followed by a test assignment as part of the application process. Note: This role is for a Student Success Manager LATAM and involves coordinating with students in the region. Responsibilities Outreach: Proactively engage unresponsive students through daily phone calls and tailored follow-ups to ensure their continued participation and progress. Onboarding and Engagement: Welcome and onboard new students, organize and host live orientation sessions, and set up communication platforms like Discord. Community Building: Create a tight-knit student community by developing engaging content, organizing online events, and facilitating student interactions. Student Support: Conduct 1-to-1 wellbeing checks, assist with general questions or concerns, and proactively resolve issues or escalate them when necessary. Administrative Duties: Maintain a comprehensive student database, track agreements with up to 150 students, create schedules, send reminders, and produce timely reports. Collaboration and Coordination: Work closely with tutors, instructors, and other team members, participating in regular video conferences and team meetings. Requirements Have at least 1 year of experience in customer-facing roles (such as Personal Manager, Support Manager, or Success Manager). Proficient in Spanish (oral and written) with English at B1+ level (speaking and writing). Strong sense of ownership and responsibility, ensuring issues are resolved from start to finish. Able to manage a large number of clients (up to 150) while keeping track of agreements and progress. Excellent written and verbal communication skills, and comfortable speaking in front of a camera for large groups. Self-starter with excellent time management and a strong work ethic. Solution-oriented with a high level of user empathy. Strong organizational and analytical skills. Full-time availability, Monday to Friday. Nice to have: Basic skills in graphic design and video editing (e.g., Canva) and experience or interest in tech, EdTech, or education sectors. What we can offer you Fixed Compensation: $700 per month Remote Work: Fully remote and full-time collaboration with professional freedom and minimal micromanagement Dynamic Team: A diverse, global team with experience across tech, ed-tech, and various industries Modern Workspace: Digital tools like Miro, Notion, and Google Workspace for seamless collaboration Impactful Work: Your efforts directly influence student success post-graduation Equal Opportunity Employer: TripleTen is an equal employment opportunity/affirmative action employer and considers qualified applicants without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor. Company details Seniority level: Entry level Employment type: Temporary Job function: Education and Training Industries: E-Learning Providers All postings may be subject to change without notice. This description reflects the current requirements and responsibilities for the Student Success Manager LATAM role. #J-18808-Ljbffr