Customer Success Manager
hace 5 días
Customer Success Manager JOIN TP AS A Change Management & Customer Success Manager TP is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, their customers, and the environment. We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. Overview The Change Management & Customer Success Manager drives adoption, engagement, and satisfaction across TP's AI and digital product ecosystem. This role supports the planning and execution of organizational change initiatives to ensure smooth AI solution rollouts, operational readiness, and measurable client success. Responsibilities Support the design and implementation of structured change-management plans for AI product adoption across internal and client environments. Coordinate communications, readiness sessions, and adoption activities for all impacted teams. Track adoption and performance metrics, gather user feedback, and elevate improvement opportunities to Product and Delivery teams. Partner with Enablement, PMO, and Product teams to deliver training sessions, communication campaigns, and success tracking initiatives. Maintain dashboards to measure adoption, CSAT, training completion, and usage trends. Identify resistance or risks in change programs and recommend mitigation actions.Contribute to client success reviews, ROI presentations, and case study documentation. Ensure alignment between Product, Delivery, and Operations teams for each deployment. Requirements Academic background: Bachelor’s degree in Business Administration, Organizational Psychology, Communication, or a related field. Certification in Change Management (Prosci, ACMP) desirable. Experience: 5+ years of experience in Change Management, Customer Success, or Transformation roles, ideally in AI, digital, or technology environments. Familiarity with AI and digital transformation concepts. Proficiency in Excel/Sheets, PowerPoint, and dashboard tools (e.g., Power BI). Knowledge of change enablement or CRM tools (Salesforce, ServiceNow, etc.). What we offer Remote work modality Growth opportunities in a global environment If you are proactive, enjoy working in a team, and want to be part of a constantly learning environment, we are looking for you Apply now and take the next step to join TP, the best Great Place To Work in Colombia Seniority level Mid-Senior level Employment type Full-time Job function Project Management, Administrative, and Consulting Industries: Business Consulting and Services, Outsourcing and Offshoring Consulting, and Technology, Information and Media #J-18808-Ljbffr
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