Student Advocate

Student Advocate Join to apply for the Student Advocate role at Platzi . 2 days ago Be among the first 25 applicants. About Us Platzi is the largest technology school in the Hispanic world with over 5 million students and 4,000 companies trusting us to deliver effective online education. Our mission is to make Latin America a technology superpower. We do it by training companies and individuals in areas such as AI, Cybersecurity, English, Programming and Leadership. As an industry leader, our presence is highlighted by our massive and fanatic community, extensive press coverage and a daily stream of success stories from students. We operate mostly remote, with key offices in Bogotá, Medellín and Mexico City. Summary At Platzi, the Student Success Team helps students reach their learning goals by providing support, resolving issues, and identifying opportunities to improve their experience. We also share key insights with internal teams to enhance our platform and services. Responsibilities Partner with Product, Marketing, Sales, and Education to deliver timely support and drive commercial outcomes in our B2C funnel. Help students via chat, email, and social: respond quickly and resolve issues. Convert trials and leads into paid students, recommend the right plan or upgrade, and hit monthly targets. Onboard new subscribers so they stay active and keep their subscription, and reach out at key moments (trial ending, low activity, course completion) to drive renewals and useful upgrades. Keep clear CRM notes, update help articles, and report product issues and simple trends to Growth, Marketing, and Product. Run small message or offer tests, share what works, and improve results. Guide students, surface needs, and recommend plans, upgrades, or add-ons that increase adoption and long‑term value; own retention‑focused conversations (renewals, win‑backs, cross‑sell/upsell) and work against targets such as activation rate, conversion, retention, and NPS. Qualifications At least 1 year of professional experience, including 6+ months in a customer‑facing role (support, sales, or community). Demonstrated B2C commercial skills: consultative guidance, objection handling, closing, and basic pipeline hygiene—comfortable working with goals/quotas without requiring a senior seller profile. B1+ English level (required); strong Spanish grammar and writing. Familiarity with help desk software and remote support tools; basic CRM usage for lead notes, follow‑ups, and simple reports. Data‑aware and process‑oriented; able to read simple funnel metrics (trial → activated → paid) and act on insights. Attention to detail, proactive in improving processes, and comfortable collaborating across teams. Reliable internet connection and proficiency with G Suite, Zoom, Slack, Notion, and similar tools. Full‑time availability and flexibility. Being a Platzi student Benefits Hardware: With Platzi's help, you will have 100% of the necessary work tools such as a laptop, smartphone, desk, ergonomic chair, monitor, and other accessories. Books: We provide you with all the books you need to grow professionally on Kindle, and we give you the Kindle too