Sales Support Administrator

We’re reinventing payments. In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in‑person commerce, is game changing. Now, over 150,000 customers across four countries choose to transact billions with us every year.But we’re just getting started. Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves. The Role We are looking for a proactive Provisioner to help us scale during an exciting phase of rapid growth across Spain. You will play a pivotal role, managing everything from due diligence and onboarding to performance monitoring and contract analysis. This is a hands‑on opportunity to balance speed with strategy: you’ll refine processes, mitigate risks, and drive value across our supply chain without slowing down our entrepreneurial spirit. What you’ll do… Serve as a crucial review gate for merchant applications throughout the onboarding process, ensuring accuracy of documentation in with underwriting processes. Act as the central point of contract between Sales Operations and our Risk teams - you’ll be a key partner, clarifying acceptance criteria and updating documentation. Work consistently towards key onboarding KPIs; analyse data to identify process bottlenecks and quality gaps and drive results with a proactive approach. Partner cross‑functionally to drive system and process improvements as well as capture reasons for application returns or declines, identifying recurring issues and trends and ensure feedback loops between teams. Provide proactive support and feedback loops to sales teams on documentation requirements and risk considerations as well as support with training on document standards and underwriting processes. What you’ll bring… 2-4 years’ experience in sales operations, merchant onboarding or underwriting support Experience within a fintech, payments, or POS environment is desirable but not essential Solid understanding of merchant risk assessment and underwriting documentation requirements. Excellent communication and stakeholder management skills - you’ll be able to influence cross‑functionally between commercial and risk teams. Strong analytical and problem‑solving abilities; comfortable with data‑driven performance management. Proficient in CRM or workflow tools (e.g., Salesforce) and MS Excel/Google Sheets for KPI tracking. Experience designing and delivering training or enablement programs is desirable. Dojo home and away We believe our best work happens when we collaborate in‑person. These “together days” foster communication, drive innovation and spark our brightest ideas. That's why we have an office‑first culture. This means working from the office 4+ days per week. With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch‑up? Our social hubs make it easy. Do work that counts, in spaces made for you. Question: what’s curious, relentless, and customer obsessed? If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values. If the following speak to you, let’s talk: You’re curious. You have a real desire to learn and create. You’re relentless. You keep going even when it’s easier not to. You’re customer‑obsessed. You know how important customers are to what you do. Diversity, equity, and inclusion at Dojo From local bakeries to well‑known eateries, Dojo payments serve over 150,000 places across the UK. And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve. Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences. If you care about your work, you’re curious, and you think customer‑first, you have a place at Dojo. To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive. Visit to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages. #LI-Hybrid #J-18808-Ljbffr