Bilingual Customer Service Representative
hace 2 meses
En Solvo Global buscamos los mejores talentos bilingües
Posición: Customer service representative
Funciones:
- Proporcionar una excelente atención al cliente a través del teléfono, correo electrónico y chats en vivo.
- Tomar posesión de los problemas desafiantes del cliente y escalar cuando sea necesario.
- Dirigir a los clientes al departamento o socio correcto para obtener asistencia según sea necesario.
- Mejorar el rendimiento del sistema mediante la identificación de errores y la recomendación de cambios.
- Proporcionar información sobre productos y servicios.
- Resolver los problemas del cliente de manera oportuna y profesional.
- Mantener un alto nivel de satisfacción del cliente.
- Desarrollar estrategias para retener a los clientes.
Horario: 9:00am - 7:00pm | Lunes - Viernes | Sábados y domingos libres
Requerimientos: Experiencia previa en servicio al cliente, Inglés B2+
Ciudades: Barranquilla
Beneficios:
- Contrato a término indefinido.
- Excelente ambiente laboral.
- Auxilio de transporte.
- Además, aprovecha los múltiples beneficios que brindamos como la Universidad Solvo (Cursos de Inglés y Excel TOTALMENTE GRATUITOS para ti y un familiar), caja de compensación, descuentos, y más
Tipo de puesto: Tiempo completo
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