Bilingual Customer Service Representative

hace 3 meses

Barranquilla, Colombia Solvo Global Careers A tiempo completo

**Customer Service Representative — Vacational Resorts**

**Remuneración**: $3.200.000 (2.080.000 Base prestacional + 1.120.000 Auxilio fijo no prestacional de vivienda que se consigna a tu cuenta de ahorros) + **Bonos**

**Horario**:

- **Horario: Se debe tener la siguiente disponibilidad completa**:
**lunes a sábado: ( **Morning Shift**: 8 am a 6 pm / **Night shift**: 12 del mediodía a 10 pm ) — elegido por la operación
- 2 días libres a la semana: Domingo + un día elegido por la operación no consecutivo
- **45 horas Semanales**:

- **Start date: 19 de Agosto del 2024.**:

- **Ubicación: Barranquilla — "Celer - Cra 53 # 76-115" frente al CC Villa Country**

**Descripción del trabajo**

Trabajarás para una empresa líder en la industria de Resorts y Planes vacacionales en Estados Unidos, estarás encargado de recibir llamadas entrantes y realizar llamadas salientes a prospectos con el propósito de brindar servicio al cliente en paquetes vacacionales promocionales. Para realizar este trabajo con éxito, el individuo debe ser capaz de desempeñar cada una de las funciones y responsabilidades esenciales de manera satisfactoria. Demostrando fuertes habilidades de servicio al cliente. Además, la persona debe poseer y adherirse a los siguientes valores fundamentales de la empresa:

- **Integridad**:

- **Pasión**:

- **Ética laboral**

**Responsabilidades**
- Estar disponible en el marcador durante el turno programado.
- Mantenerse servicial, cortés y profesional siguiendo el guion escrito.
- Tener una comprensión sólida de los requisitos para la participación y aplicarlos al prospecto.
- Tener un conocimiento sólido del destino, el resort y los paquetes promocionales disponibles.
- Comunicar al prospecto las posibles consecuencias financieras por no realizar el recorrido o no cumplir verdaderamente con los requisitos expresados.
- Completar las reservas de vacaciones en el sistema con rapidez y precisión.
- Realizar el seguimiento para verificar las reservas y solucionar cualquier problema de verificación de inmediato.
- Cumplir con los objetivos mínimos de producción y margen.
- Tener la capacidad de tener éxito en un entorno de ritmo rápido con prioridades cambiantes.
- Realizar todas las tareas asignadas.

**Requisitos Indispensables**:

- **Experiência previa de al menos 1 año en Customer Service.**:

- **Ingles B2 / C1 completamente conversacional**:

- Habilidades matemáticas (sumas, restas, divisiones, etc)
- Habilidades de razonamiento y resolución de problemas.
- Habilidades de comunicación asertiva.

**Beneficios**
- Contrato a término indefinido. - Excelente ambiente laboral. - Cursos gratis en Solvo University. - Cursos de Excel, Inglés, finanzas personales y más, para ti y tu familia. - Planes de bienestar. - Remuneración altamente competitiva. - Muchas oportunidades de crecimiento. - Oportunidades de practicar el idioma. - No te pierdas esta gran oportunidad.

Si buscas una oportunidad de crecimiento profesional en una empresa dinámica y estás listo para ofrecer un magnífico servicio al cliente, queremos saber de ti Únete a nuestro equipo y forma parte de nuestro éxito.

Application Question(s):

- Del 1 al 10 ¿Que nível de ingles tienes?
- ¿Donde vives?
- ¿Tienes disponibilidad de tiempo completo?

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