Information Technology Support Specialist
hace 2 semanas
We are seeking an IT Support Specialist who can manage the full range of IT operations — from help desk support through advanced cloud infrastructure and system security. This role is ideal for a self‑driven professional capable of owning all IT functions across a multi‑site organization. Responsibilities Serve as the first point of contact for technical support to staff across multiple U.S. sites. Troubleshoot issues related to hardware, software, Microsoft 365, VoIP, and network connectivity. Manage user onboarding/offboarding, permissions, and device setup. Track issues in the ticketing system and maintain timely resolution and documentation. Deploy, configure, and maintain endpoints using ManageEngine or similar RMM/MDM tools. Manage Microsoft 365 accounts, licenses, MFA, and security groups. Oversee routers, firewalls, and VPN connections to ensure network stability and security. Support VoIP systems and coordinate with vendors for internet and phone service reliability. Manage and monitor security camera systems remotely. Design, configure, and maintain cloud servers (Azure, AWS, or Google Cloud) . Manage cloud storage, backups, permissions, and performance optimization. Lead major IT projects including migration from Google Workspace to Microsoft 365 . Plan and execute infrastructure upgrades with minimal disruption. Serve as the primary liaison for IT vendors and consultants. Monitor and report on system health, performance, and security compliance. Maintain complete IT asset inventory, system documentation, and process guides. Identify recurring issues and propose process or technology improvements. Provide quarterly reports summarizing key metrics, incidents, and recommendations. Qualifications 5+ years of progressive IT support experience across help desk, systems administration, and infrastructure roles. Strong expertise in Microsoft 365 administration (Exchange Online, SharePoint, Teams, OneDrive). Proficiency with ManageEngine or similar RMM tools. Proven experience managing or migrating cloud environments (Azure, AWS, or Google Cloud). Demonstrated ability to migrate email, calendars, and files from Google Workspace to Microsoft 365 . Solid understanding of VPNs, DNS, routing, and firewall configurations . Experience with VoIP system setup and troubleshooting . Excellent communication skills in English (C1+). Highly organized, proactive, and comfortable working independently in a remote environment. Preferred: Experience managing or integrating security camera systems . Work Structure Fully remote role based in Colombia . Must be available during U.S. business hours (Central Time overlap) . Collaborates with U.S. Operations and Leadership teams. Coordinates with local vendors or on‑site staff for physical installations or maintenance. To be considered for this position, applicants are required to complete the following steps: Application Requirements Self‑Introduction Video (2–3 minutes) : Record a short video including: Your name and location A brief summary of your work experience Why you would be a great fit for our company Any additional information you would like us to know Upload the video to Google Drive, Dropbox, or YouTube (unlisted). Typing Speed Test : Complete a free typing test at and submit a screenshot of your results. Internet Speed Test : Run an internet speed test at and submit a screenshot of your results. Submission Instructions: Please email the following to : Screenshot of typing test results Screenshot of internet speed results We look forward to learning more about you #J-18808-Ljbffr
-
Information Technology Help Desk
hace 2 semanas
WorkFromHome, Colombia LanceSoft, Inc. A tiempo completoDirect message the job poster from LanceSoft, Inc. Spanish Language Expert | Talent Acquisition Specialist | LATAM IT Recruitment Job Title: IT Help Desk Location: Bogota, Colombia (candidates must be based in Bogota) Work Mode: 100% Remote Employment Type: Independent Contractor (hourly pay, no benefits, and you’re responsible for your own taxes) Contract...
-
Information Technology Auditor
hace 2 semanas
WorkFromHome, Colombia Supportwave A tiempo completoOverview Join to apply for the Information Technology Auditor role at Supportwave . Senior SOC 2 Auditor - Fully Remote, Full-Time 12-Month Contract. Lead high-impact SOC 2 audits, delivering actionable insights to strengthen client security, mitigate risks, and build lasting relationships. Enjoy remote flexibility, career growth opportunities, and a pathway...
-
Platform Support Specialist
hace 7 días
WorkFromHome, Colombia Insight Global A tiempo completo2-3 years experience in technical support (Applications or platforms) Knowledge of JSON and XML Experience with diagnostics / monitoring tools (Datadog) Familiar with QA processes and ticketing platforms Pluses: SaaS platform experience Food service or retail technology experience Day to day: An employer is looking for a Platform Support Specialist to sit...
-
Information Technology Auditor
hace 2 semanas
WorkFromHome, Colombia Supportwave A tiempo completoOverview Information Technology Auditor role at Supportwave. Responsibilities As an SOC 2 Auditor, conduct audits in SOC 1/2, ISO 27001, and HIPAA, analyze IT controls, deliver key findings to management, and drive operational improvements. Lead client meetings, build relationships, and communicate effectively. Enjoy remote flexibility and pursue career...
-
Specialist, Marketing Technology and Automation
hace 2 semanas
WorkFromHome, Colombia Mastercard A tiempo completoOur Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
-
Specialist, Marketing Technology and Automation
hace 10 horas
WorkFromHome, Colombia Mastercard A tiempo completoOur Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
-
Technical Support Specialist COL
hace 4 días
WorkFromHome, Colombia Core Code io A tiempo completoAs a Technical Support Specialist, you'll be the frontline responder for customer technical inquiries, providing comprehensive assistance and solutions. Whether you're addressing basic issues at Tier 1 or tackling complex problems at Tier 2, your dedication to customer satisfaction and technical expertise will ensure a seamless support experience....
-
Remote Senior Information Specialist: Azure
hace 6 días
WorkFromHome, Colombia CSG A tiempo completoA leading technology firm is seeking a Senior Information Specialist in Colombia to architect scalable data solutions and provide technical mentorship. This role requires collaboration with IT teams to drive best practices across Microsoft Azure and Power BI. Candidates should have over 5 years of experience in data architecture, a deep understanding of...
-
Junior Support Specialist
hace 1 semana
WorkFromHome, Colombia Lean Tech A tiempo completoWe are excited to invite you to apply for the Junior Support Specialist position at Lean Tech , a rapidly expanding organization based in Medellín, Colombia. Our company is at the forefront of software development and IT services, supporting entertainment, financial, and logistics sectors across Latin America and the United States. Position Title Support...
-
Information Specialist Senior
hace 7 días
WorkFromHome, Colombia CSG A tiempo completoJoin to apply for the Information Specialist Senior role at CSG . Hi, I'm Martha Garces, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. The Information Specialist Senior is a technical leader who partners with Data Architects, Data Engineers, and internal Business Partners to define requirements,...
