Platform Support Specialist

hace 2 semanas


WorkFromHome, Colombia Insight Global A tiempo completo

2-3 years experience in technical support (Applications or platforms) Knowledge of JSON and XML Experience with diagnostics / monitoring tools (Datadog) Familiar with QA processes and ticketing platforms Pluses: SaaS platform experience Food service or retail technology experience Day to day: An employer is looking for a Platform Support Specialist to sit remotely. The client offers an omnichannel, SaaS based platform for ecommerce. You will primarily be focused on providing technical support for multinational customers, with a heavy focus on the LATAM region. You will be a key member of the menu team and address technical requirements, troubleshoot any related issues and make adjustments to ensure seamless operations. Issues may be related to menu adjustments, troubleshooting or configuring new content to upload to the platform. You will test new updates, use diagnostic tools like Datadog to analyze issues and document all customer interactions. Additional tasks will include leveraging JSON/XML, content management and partner with escalation teams. Job Details Seniority level: Associate Employment type: Contract Job function: Information Technology Industries: Mobile Food Services and Staffing and Recruiting Location: Bogota, D.C., Capital District, Colombia #J-18808-Ljbffr



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