Bilingual Senior Customer Service Representative
hace 2 semanas
Location: Bogotá, Colombia Bilingual Senior Customer Service Representative – English/Spanish (WFH) Be the spark that brightens days and ignites your career with TTEC’s award‑winning employment experience. As a Bilingual Senior Customer Service Representative working remotely in Bogotá, you’ll bring humanity to business by resolving escalated or complex calls, providing quick answers, consulting on products with compassion, and ensuring the customer experience is exceptional. What You’ll Be Doing Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers quickly, consulting on products, or resolving issues with a smile, you’ll be the difference between an average and an exceptional experience. During a Typical Day, You’ll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring To The Role 2 or more years of customer service experience plus post‑secondary education Comfortable with decision making by assessing the situation, researching potential solutions, and making recommendations A solution‑oriented mindset to ensure happy customers You lead by example and work with your team to contribute to the overall success of your client program Computer experience High speed internet (> 15 Mbps) What You Can Expect Supportive career and professional development An inclusive culture and community‑minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values A competitive base wage of 2,600,000 COL, hiring bonus of 1,000,000 COL, meal allowance of 462,500 COL, transport support of 200,000 COL, and additional benefits that pleasantly surprise you A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful throughout your career. From your first day in training, through individualized webcam‑enabled engagement and coaching, into thousands of free courses to support your growth wherever that may take you. You bring the caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You’ll report to the Team Lead and contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional experiences start with you. Equal Employment Opportunity TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to building a diverse and inclusive workforce and ensuring all employees feel valued. Primary Location Colombia – Distrito Capital – Bogotá Job Details Seniority Level: Senior Employment Type: Full‑time Job Function: Other Industry: Outsourcing and Offshoring Consulting Position: Customer Care Representative Referral Program Referrals increase your chances of interviewing at TTEC by 2x. #J-18808-Ljbffr
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