Head of Customer Retention
hace 1 semana
Ubicación: Bogotá, ColombiaModalidad: Híbrido 3x3 (incluye sábados mediodía)Área: Riesgo & Data / CEO Sobre el rol KrediYA está buscando un(a) Head de Retención & Fidelización para liderar la estrategia de recompra, ciclo de vida, fidelización y lealtad de usuarios. Este rol combina experimentación, analítica y CRM avanzado para aumentar el valor de vida del cliente, reducir churn y fortalecer relaciones con aliados comerciales. Responsabilidades Diseñar la estrategia nacional (o regional) de fidelización, recompra y retención. Construir cohorts, segmentos y journeys basados en comportamiento, riesgo y valor. Diseñar e implementar campañas multicanal (WhatsApp, SMS, email, push). Liderar la ejecución técnica en HubSpot y coordinar automatizaciones avanzadas. Tomar decisiones basadas en data (trabaja directamente con el equipo de datos). Aumentar frecuencia de uso, engagement digital y recompra por cohortes. Trabajar transversalmente con Producto, Marketing, Data, Operaciones y Growth. Comprender profundamente una base de usuarios no bancarizada y con bajo acceso a productos financieros tradicionales. Calificaciones 7+ años en retención, CRM, lifecycle marketing o fidelización. Experiencia en fintech, retail, banca, telcos o e-commerce. Dominio de plataformas como Braze, HubSpot, Salesforce, Iterable o similares. Alta capacidad analítica y experiencia con experimentación/A-B testing. Profesional en Ingeniería, Administración, Marketing, Economía o afines. Inglés deseable. Beneficios Salario competitivo Rol ejecutivo con impacto directo en la evolución digital de toda la región. Autonomía para construir y liderar nuevos productos e iniciativas. Trabajo con equipos regionales multifuncionales. Oportunidad de crecimiento en una fintech en plena expansión. #J-18808-Ljbffr
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Head of Customer Experience
hace 2 semanas
WorkFromHome, Colombia Social Bloom A tiempo completoGet AI-powered advice on this job and more exclusive features. Direct message the job poster from Social Bloom Company Description Social Bloom is a B2B lead generation agency that offers a "100% Done-For-You" service designed to fill sales pipelines with qualified leads. Our core value proposition is providing guaranteed Sales-Qualified Leads (SQLs) that...
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Director of Customer Success: Americas Growth
hace 1 semana
WorkFromHome, Colombia Coupa Software, Inc. A tiempo completoA leading software company is seeking a Director of Customer Success Management to scale the customer value team for Americas customers. This strategic leadership role requires a strong background in customer success, with 10+ years of experience and 5 years in a senior leadership position. Responsibilities include driving customer outcomes, improving...
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Head of Partnerships
hace 1 semana
WorkFromHome, Colombia Tickmill A tiempo completoAre you looking for the next professional opportunity, that will challenge you and advance your career? Join our team now Tickmill is looking to hire a Head of Partnerships (LATAM)to join our rapidly expanding LATAM region. This is a role that plays a key part in driving revenue growth by acquiring new company clients and maintaining relationships with...
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Customer Retention Strategist
hace 2 semanas
WorkFromHome, Colombia Common Thread Collective A tiempo completoOverview Common Thread Collective (CTC) is looking for a Customer Retention Strategist to drive scalable growth for clients by delivering data‑backed retention initiatives across email, SMS, direct mail, push notifications and loyalty programs. The role involves being a trusted advisor to clients, shaping strategy, forecasting revenue, executing...
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Head of Product
hace 2 semanas
WorkFromHome, Colombia Somewhere A tiempo completoJob Title: Head of Product - Clinical Location: Remote / Flexible Salary range: $6000 - $10,000 (depending on experience) Position Overview We are seeking a strategic and visionary Head of Product to lead our Clinical solutions portfolio. This role will define the product vision, drive roadmap execution, and ensure market success across data, clinical trial,...
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Head of Customer Success
hace 2 semanas
WorkFromHome, Colombia Pro Coffee Gear A tiempo completoLocation: Remote (Global)Company: Pro Coffee Gear Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Head of Customer Success to lead and evolve our global customer experience function. This strategic role is essential to driving satisfaction, loyalty, and...
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Head of Business Development
hace 4 días
WorkFromHome, Colombia Uptalent.io A tiempo completoAbout Uptalent.io: Uptalent.io connects companies with top-tier remote talent, on demand. Job Description: Head of Business Development & Sales Overview: We're seeking an experienced Head of Business Development & Sales to lead all sales and business development operations, define our strategy, and drive our vision forward. As part of our small yet ambitious...
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Head of Growth
hace 1 semana
WorkFromHome, Colombia Sellerfy A tiempo completoCompany Description Sellerfy is an AI-powered platform designed to help businesses achieve success on eCommerce. With advanced predictive diagnostics and automated ecommerce management features, Sellerfy empowers businesses to streamline their operations and optimize their performance. The platform is focused on providing comprehensive support in Spanish,...
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Customer Value Manager: Growth
hace 5 días
WorkFromHome, Colombia ToolsGroup A tiempo completoA leading supply chain software provider is looking for a Customer Value Manager in Colombia. This role is crucial for ensuring customer satisfaction, retention, and successful implementation of software solutions. Key responsibilities include managing customer relationships, onboarding, monitoring customer health, and providing insights for product...
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Head of Operations
hace 1 semana
WorkFromHome, Colombia OnHires A tiempo completoJoin to apply for the Head of Operations role at OnHires About the Company Founded in 2016 by its CEO, the client is a top 2–3 global player in digital ad protection. They block malicious activity , provide tracking and insights, and optimize ad spend to ensure campaigns reach real users. Unlike competitors, they are highly proactive with clients ,...