Customer Engineer Slm

hace 3 meses

Colombia Huila NCR Atleos A tiempo completo
About NCR
NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Titulo: Customer Engineer:
Localidad: Apartado (fuera de la Oficina)
Grado: 07
Resumen de la posición:
Posición de nível intermedio que requiere conocimientos y habilidades adquiridos a través de entrenamiento formal y/o experiência comprobada de trabajo. Debe estar en capacidad de ejecutar procedimientos establecidos de servicio técnico con moderada o ninguna supervisión.
Aplica conocimientos y/o métodos científicos a la resolución de problemas técnicos, con atención a los detalles seleccionando los procedimientos apropiados para diferentes tipos de problemas tanto comunes como de rara ocurrencia.
En este nível, el técnico debe ser capaz de representar profesionalmente a NCR, resolver problemas de mediana o alta complejidad, organizar y planear de manera efectiva su tiempo, comunicar y explicar claramente una situación y saber cuándo y a quien escalar un problema mayor.
Tareas laborales diarias:
- Instalación, configuración y puesta en marcha de equipos
- Diagnósticos básicos y avanzados de los equipos
- Reparación, ajuste y cambio de partes y/o módulos basado en información objetiva
- Aislamiento de los problemas del equipo/sistema de los problemas del entorno (comunicaciones, electricidad, medio ambiente, etc)
- Explicar con claridad los alcances de las actividades de servicio a los clientes
- Reportar oportuna y detalladamente los problemas encontrados y las acciones tomadas
- Responsabilizarse por la solución de los problemas cumpliendo con los acuerdos de níveles de servicio comprometidos con los clientes.
Requisitos Básicos:
- Técnico o Tecnólogo con estudios comprobados de al menos dos años en mantenimiento de computadores, electricidad/electrónica y/o sistemas.
- Dominio de tecnología de PC y de sistema operativo Windows. Al menos un año de experiência previa en mantenimiento de equipos electrónicos y sistemas operativos.
- Conocimiento del idioma inglés que le permita entender textos, manuales, boletines y cualquier información técnica en ese idioma (preferiblemente).
- Disponibilidad para moverse permanentemente dentro y fuera de la ciudad, trabajar algunos fines de semana y ocasionalmente en horarios extendidos.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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