Customer Success Engineer

About Novu Novu is the open-source notification infrastructure for developers - built to make product-to-user communication simple, scalable, and delightful. We’re a fully remote, global team of passionate individuals helping companies of all sizes, from indie builders to enterprises, deliver meaningful notifications. We believe in trust, transparency, and a strong remote culture. You can explore how we work in our public handbook. About the Role We’re looking for a Customer Success Engineer who can partner with our customers’ engineering and product teams to ensure they design, implement, and scale successfully on Novu. You’ll combine a solid software development background with strong people skills to guide customers through technical decisions, unblock implementations, and turn early adopters into long-term advocates of our notification infrastructure. This is a hands‑on, high‑ownership role that sits at the intersection of customer success, solutions engineering, and product feedback. You will work closely with Sales and Marketing on evaluations and expansions, collaborate with Support, and loop in Engineering when needed to solve complex issues and influence the roadmap. What You’ll Do Own the post‑sales relationship for a portfolio of technical customers, from onboarding through expansion, ensuring they achieve clear outcomes with Novu. Guide customers through architecture and implementation decisions for multi‑channel notifications, reviewing designs, suggesting best practices, and helping debug integration issues. Partner with Sales on evaluations and POCs, providing technical credibility in calls, demos, and trials, and identifying opportunities for expansion. Collaborate with Support and Engineering to resolve complex product issues, advocate for customer needs, and contribute to documentation and enablement content. Track account health and adoption signals, proactively reaching out to help them expand, and understand their future needs, drive deeper usage, and gather insights that feed into Product and Marketing. You Must Have Professional background in software development or a closely related technical role (e.g. backend, full‑stack, or solutions engineering). Ability to understand APIs, SDKs, and typical integration patterns, and to speak comfortably with developers about architecture, debugging, and performance. Genuine excitement about developer tools and the problems Novu solves in notification infrastructure; curious about how different teams design and operate their stacks. Strong communication and interpersonal skills: empathetic, patient, and able to translate between technical detail and business value. Comfort working in ambiguity and setting your own agenda: you can prioritize accounts, propose success plans, and move work forward autonomously while collaborating closely with teammates. Experience working cross‑functionally with Sales, Product, and Support, or clear evidence you can operate effectively across these functions. Nice to Have Familiarity with notification systems, event‑driven architectures, queues, or messaging services. Experience working with open‑source projects or engaging with developer communities (GitHub, Discord, forums, conferences). Why Join Novu 100% remote team with flexible work hours and strong async culture. Work on a product loved by developers and critical to user experience across many applications. High‑impact role where your work directly influences customer outcomes, retention, and product direction. Collaborate with a small, talented team and grow your career at the intersection of engineering, customer success, and product. #J-18808-Ljbffr