Customer Success Team Lead
hace 4 días
Overview Recruitment Manager (Hiring for North America (USA & Canada) and LATAM Regions) As a Customer Success Team Lead, you will be a key member of the Market Success organization, responsible for managing a small team of CSMs and ensuring the successful onboarding, integration, and ongoing satisfaction of clients across Latin America. Responsibilities Lead and mentor a team of Customer Success Managers (CSMs), driving high performance and customer satisfaction. Oversee customer success operations for the Latin American market, ensuring strategic alignment and local adaptation. Manage client onboarding and integration projects, ensuring a smooth and efficient handoff from sales to delivery. Act as the main point of contact for cross-functional collaboration with DevOps, Product, and Support, Legal and Finance teams to ensure client needs are met and escalations are resolved quickly. Maintain strong, proactive communication across teams and with clients to continuously improve the customer experience. Track customer health and usage data to identify trends and opportunities for product adoption and growth. Requirements 4–5 years of experience in a Customer Success or Technical Account Management (TAM) role. Proven ability to lead cross-functional initiatives and collaborate with multiple departments. Highly self-motivated and solutions-oriented, with strong problem-solving skills and attention to detail. Exceptional organizational skills and ability to multitask in a dynamic, high-paced environment. Comfortable with ambiguity and able to adapt to fast-changing requirements in a market-driven organization. Willingness and ability to travel across Latin America and the US as needed. Knowing basic linux commands Basic web certificate & ip address configurations Seniority level Mid-Senior level Employment type Contract Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr
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LatAm Customer Success Team Lead
hace 4 días
WorkFromHome, Colombia LanceSoft, Inc. A tiempo completoA global IT services company is seeking a Recruitment Manager to lead customer success operations across North America and Latin America. This role focuses on mentoring a team of Customer Success Managers and ensuring smooth client onboarding. The ideal candidate has 4–5 years of experience in customer success, with strong leadership skills and the ability...
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Head of Customer Success
hace 7 días
WorkFromHome, Colombia Pro Coffee Gear A tiempo completoLocation: Remote (Global)Company: Pro Coffee Gear Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Head of Customer Success to lead and evolve our global customer experience function. This strategic role is essential to driving satisfaction, loyalty, and...
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Customer Success Manager Customer Success · ·
hace 7 días
WorkFromHome, Colombia 8020rei A tiempo completoHello at 8020REI ! We're excited to welcome a Customer Success Manager to our innovative team in LATAM .
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Fintech Customer Success
hace 3 días
WorkFromHome, Colombia minka_ A tiempo completoA leading fintech company in Bogotá seeks a Head of Customer Success & Support to lead post-sale customer journey initiatives. You will manage Customer Success and Support teams to enhance user experience and drive adoption, requiring strong leadership and expertise in payment processes. The ideal candidate has over 9 years of experience in customer-facing...
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Customer Success Manager
hace 3 días
WorkFromHome, Colombia Pharmbills LLC A tiempo completoCustomer Success Manager in Bogota, Colombia, Remote Where Client Success Meets Strategic Growth At Pharmbills, we enable clients’ growth with highly trained, client-focused teams dedicated to performance excellence and exceptional service. Our Representatives form the foundation of our delivery, and Customer Success Managers (CSMs) drive outcomes by...
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Head of Customer Success
hace 3 días
WorkFromHome, Colombia minka_ A tiempo completoWhat We are looking for aHead of Customer Success & Support whowill own the full post-sale customer journey — from onboarding and adoption to long-term success and technical support. You will build and lead two critical teams: Customer Success, focused on relationship management and value delivery; andCustomer Support, focused on technical issue resolution...
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Customer Success Manager
hace 7 días
WorkFromHome, Colombia Truora Group A tiempo completoBelow you will find the open positions we have throughout Latin America. Join us and be part of Truora! Customer Success Manager Truora is on a mission to simplify and secure digital interactions across Latin America. We are a leading technology company specializing in user authentication and background checks, helping businesses build trust with their users...
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Customer Success Manager
hace 6 días
WorkFromHome, Colombia Pharmbills A tiempo completoWhere Client Success Meets Strategic Growth At Pharmbills, we enable clients’ growth with highly trained, client‑focused teams dedicated to performance excellence and exceptional service. Our Representatives form the foundation of our delivery, and Customer Success Managers (CSMs) drive outcomes by mentoring teams and partnering strategically with...
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Customer Success Manager
hace 4 días
WorkFromHome, Colombia Belkins Inc. A tiempo completoBack in 2017, Belkins started as an appointment-setting agency with just one service offering. Fast forward to today, and we've transformed into Belkins Group —a vibrant ecosystem of services and products that define the cutting-edge landscape of the SalesTech and MarTech industries. Among our successes are ambitious start-ups like Revit and ClickRoads,...
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Customer Success Manager
hace 2 semanas
WorkFromHome, Colombia BMNS A tiempo completoHuman Resources Manager | HR Analytics | Talent Development | Employee Engagement & Labor Relations We're seeking an exceptional Customer Success Manager to join our LATAM team. This is an account‑centric role where your primary mission is securing renewals through driving adoption and value realization across the customer organization. You’ll be...
