Head of Customer Success
hace 1 día
Cloud9 Bogota, D.C., Capital District, Colombia Head of Customer Success Cloud9 is looking for a Head of Customer Success to manage the guest relationship from booking through departure and beyond, driving NPS, CSAT, repeat bookings, referrals, and review scores. About Us Our mission is to revolutionize the hospitality industry with AI‑driven execution, transforming luxury rentals into extraordinary short‑term experiences. We empower property managers to unlock the full potential of their properties, maximizing revenue. Our vision is to become the go‑to solution for property managers across the U.S., expanding city by city with a focus on teamwork, trust, and shared purpose. We hire to pull levers that move numbers. Outcomes > effort > intentions. Core values: speed, meritocracy, accountability, and execution. About This Role This high‑impact growth role unlocks a repeat‑guest engine that compounds revenue, drives referrals, and establishes a five‑star brand moat. You will be responsible for the guest relationship from booking through departure and beyond. Proactive doers who solve problems quickly thrive here. What You Will Be Doing (Outcomes, Not Tasks) Raise NPS: Drive NPS ≥ 70 within 6 months. Boost CSAT: Achieve and hold guest CSAT ≥ 4.95. Accelerate resolution: Ensure 90%+ of guest issues are resolved in
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Head of Customer Success
hace 7 días
WorkFromHome, Colombia Pro Coffee Gear A tiempo completoLocation: Remote (Global)Company: Pro Coffee Gear Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Head of Customer Success to lead and evolve our global customer experience function. This strategic role is essential to driving satisfaction, loyalty, and...
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Head of Customer Success
hace 3 días
WorkFromHome, Colombia Cloud9 A tiempo completoHead of Customer Success Cloud9 – Bogotá, D.C., Capital District, Colombia About This Role This is a high-impact growth role. At Cloud9, your efforts will unlock a repeat-guest engine that compounds revenue, drives referrals, and establishes a five-star brand moat. You will be responsible for the guest relationship from booking through departure and...
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Head of Customer Success
hace 3 días
WorkFromHome, Colombia minka_ A tiempo completoWhat We are looking for aHead of Customer Success & Support whowill own the full post-sale customer journey — from onboarding and adoption to long-term success and technical support. You will build and lead two critical teams: Customer Success, focused on relationship management and value delivery; andCustomer Support, focused on technical issue resolution...
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Fintech Customer Success
hace 3 días
WorkFromHome, Colombia minka_ A tiempo completoA leading fintech company in Bogotá seeks a Head of Customer Success & Support to lead post-sale customer journey initiatives. You will manage Customer Success and Support teams to enhance user experience and drive adoption, requiring strong leadership and expertise in payment processes. The ideal candidate has over 9 years of experience in customer-facing...
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Customer Success Manager
hace 1 semana
WorkFromHome, Colombia Fairmatic A tiempo completoFairmatic is on a mission to make roads safer—one fleet at a time. We’re transforming commercial auto insurance with AI and data‑driven insights, offering options that reward safe driving and improve outcomes for fleets. We’re looking for a highly organized and proactive Customer Success Manager to drive value and serve as the primary point of...
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Customer Success Engineer
hace 4 días
WorkFromHome, Colombia Optibus A tiempo completoAbout Optibus Optibus is a unified software platform revolutionizing public transportation planning, scheduling, and operations in over 7,000 cities worldwide. Using AI, ML, and optimization algorithms, it empowers agencies to design more efficient, equitable, and sustainable transit networks, enhancing passenger access, reducing emissions, and improving...
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Head of Customer Support LATAM
hace 2 semanas
WorkFromHome, Colombia TripleTen Indonesia A tiempo completoHead of Customer Support LATAM – TripleTen Indonesia Join TripleTen Indonesia as Head of Customer Support LATAM. About TripleTen TripleTen is an award‑winning online bootcamp focused on technology. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio...
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Head of Customer Retention
hace 7 días
WorkFromHome, Colombia Workana A tiempo completoHead of Customer Retention & Loyalty Ubicación: Bogotá, Colombia Modalidad: Híbrido 3x3 (incluye sábados mediodía) Área: Riesgo & Data / CEO KrediYA está buscando un(a) Head de Retención & Fidelización para liderar la estrategia de recompra, ciclo de vida, fidelización y lealtad de usuarios. Este rol combina experimentación, analítica y CRM...
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Head of Partnerships
hace 2 semanas
WorkFromHome, Colombia Tickmill A tiempo completoAre you looking for the next professional opportunity, that will challenge you and advance your career? Join our team now Tickmill is looking to hire a Head of Partnerships (LATAM)to join our rapidly expanding LATAM region. This is a role that plays a key part in driving revenue growth by acquiring new company clients and maintaining relationships with...
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Customer Success Manager
hace 7 días
WorkFromHome, Colombia Truora Group A tiempo completoBelow you will find the open positions we have throughout Latin America. Join us and be part of Truora! Customer Success Manager Truora is on a mission to simplify and secure digital interactions across Latin America. We are a leading technology company specializing in user authentication and background checks, helping businesses build trust with their users...