Support Specialist IT
hace 3 semanas
POSITION DESCRIPTION Reporting to the Support Manager, the Support Specialist will: Ensure customer requirements are met with consistently high quality of service Identify the need for new enhancements to existing software Engage appropriate internal resources to resolve technical issues and update our customers on progress toward resolution Ensure that each support issue and resolution is adequately documented Periodically review software support log(s); track performance and identify trends, anomalies, and opportunities for improvement Determine which issues require software support and redirect those that do not to the appropriate resolution team Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results. Maximizes customer operational performance by providing help desk resources and technical advice. Enforces company policies and procedures. REQUIREMENTS Advanced use of Excel SQL handling Bachelor's degree in systems engineering or related field. Strong commitment to rigorous, quality-driven process methods. Must have strong presentation, interpersonal written and oral communication skills. Must have demonstrated the ability to provide consistent, high-quality responsiveness and overall service to clients. Need to be able to build successful relationships with clients via telephone and email. Excellent business English is a must Excellent interpersonal skills A team player than can also work independently Can do positive attitude Critical judgement Strong problem-solving skills High sense of operational excellence, disciplined working, and effective time management
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IT Support Specialist
hace 6 días
Bogotá, Bogotá D.E., Colombia Brilliant Computers A tiempo completoJob SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Brilliant Computers in Colombia. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our clients, ensuring that their computer systems and networks are running smoothly and efficiently.Key Responsibilities:Install,...
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IT Support Specialist
hace 3 meses
Bogotá, Colombia Michael Page Colombia A tiempo completoAcerca de nuestro cliente Nuestro cliente es una importante empresa del sector IT especializada en el sector. Descripción La Posición del IT Support Specialist deberá: Diagnosticar y resolver problemas de hardware, software, red y sistema. Administrar dispositivos Windows y Mac OS. Soporte y solución de problemas de herramientas de voz,...
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IT Support Specialist
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Traffic Tech A tiempo completoExperience the thrill of working with a global logistics leader as an IT Support Specialist in our Bogota office. As a key member of our Information Technology department, you will play a vital role in ensuring seamless operations across various branches.About Traffic TechTraffic Tech is a renowned industry leader and trusted logistics partner to many...
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IT Support Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Softwareone A tiempo completoAbout the RoleWe are seeking a skilled IT Support Specialist to join our team at Softwareone. As a key member of our IT department, you will be responsible for providing exceptional technical support to internal users, resolving hardware, software, and system-related issues.Job DescriptionResponsibilities:Provide timely and high-quality technical support to...
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IT Technical Support Specialist
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Hire Horatio Cx A tiempo completo**Company Overview**Hire Horatio Cx is a leading provider of IT solutions, dedicated to delivering exceptional technical support and services to our clients. Our team is passionate about empowering individuals and organizations to harness the full potential of technology.Salary: We offer a competitive salary of $65,000 - $85,000 per annum, depending on...
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Technical Support Specialist
hace 7 días
Bogotá, Bogotá D.E., Colombia Alexandra Lozano Immigration Law Pllc A tiempo completoJob SummaryThe Alexandra Lozano Immigration Law Pllc is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support staff, you will be responsible for providing exceptional technical assistance to our clients, ensuring their smooth interaction with our IT systems.
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IT Support Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completoAbout IngepsyIngepsy is a leading provider of innovative IT solutions, committed to delivering exceptional services to our clients. We are seeking a highly skilled IT Support Specialist - Desktop and Network Expert to join our team in Colombia.
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IT Support Specialist
hace 3 meses
Bogotá, Cundinamarca, Colombia Skechers Colombia SAS A tiempo completoPara Skechers Perú buscamos IT Support Specialist (Técnico de Soporte Informático). Entre sus principales responsabilidades estarán: Brindar Soporte Técnico a diferentes necesidades como: Instalación de servidores y estaciones de trabajo, telefonía IP, redes de comunicaciones, visita fuera de oficina. - Soporte remoto y presencial al Centro de...
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IT Support Specialist
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Icesi A tiempo completoTalycap Global is a global company seeking a skilled IT professional for the role of L1 Support Specialist. This position requires expertise in Unix, SQL, and Azure systems.About Talycap GlobalTalycap Global is a global organization dedicated to providing top-notch services. We are looking for a highly motivated and experienced IT professional to join our...
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IT Infrastructure Specialist
hace 1 mes
Bogotá, Bogotá D.E., Colombia Publicis Groupe A tiempo completoPublicis Groupe, a world-renowned agency group, seeks an IT Infrastructure Specialist to join its team. Estimated salary: $65,000 - $90,000 per annum. About Publicis GroupePublicis Groupe is the backbone of our industry, offering full-service, end-to-end shared services. With over 5,000 employees across 66 countries, we provide technology solutions and...
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IT Support Specialist for Desktop and Network Infrastructure
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Brilliant Computers A tiempo completoAt Brilliant Computers, we are seeking a highly skilled IT Support Specialist to join our team in Colombia. This role is perfect for someone who thrives in a fast-paced environment and has a passion for technical problem-solving.About the RoleThis is an exciting opportunity to work as a Desktop and Network Support Dispatch Specialist, providing top-notch...
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Desktop Support Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Buscojobs Colombia A tiempo completoUnlock Your Potential as a Desktop Support SpecialistAre you passionate about delivering exceptional customer service and technical expertise? Do you thrive in fast-paced environments where no two days are the same? If so, we may have the perfect opportunity for you.We're seeking a highly skilled and motivated Desktop Support Specialist to join our team. As...
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Program Associate for IT Support Specialist Launch
hace 1 semana
Bogotá, Bogotá D.E., Colombia Generation A tiempo completoAbout GenerationGeneration is a global nonprofit organization that supports adults to achieve economic mobility through employment. We train and place adult learners of all ages into careers that are otherwise inaccessible, working in partnership with governments, employers, and other system actors.We conduct original research and share data insights on...
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IT Support Specialist for E-commerce Operations
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completoJob Title : IT Support Specialist for E-commerce OperationsLocation : Remote (EST Time zone)Estimated Salary : up to $1,500 USD per monthWork Schedule : Tuesday - Saturday, 11:00 AM to 7:00 PM (EST)Company Overview : Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international...
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IT Specialist
hace 4 semanas
Bogotá, Colombia Boston Consulting Group A tiempo completoWho We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building...
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Technical Support Specialist
hace 1 semana
Bogotá, Bogotá D.E., Colombia Sutherland Global A tiempo completoJob OverviewSutherland Global is seeking a highly skilled Technical Support Specialist to join our team. This role involves providing world-class customer support and service in the maintenance and repair of desktops, laptops, and mobile devices.Key ResponsibilitiesDesktop and Laptop Support: Troubleshoot and repair desktop and laptop computer systems,...
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Desktop Support Specialist
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Sutherland Global A tiempo completoAbout Sutherland GlobalSutherland Global is a leader in digital transformation, artificial intelligence, and cloud engineering. Our team of experts delivers cutting-edge solutions to businesses worldwide.Job OverviewWe are seeking an experienced Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for...
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IT Infrastructure Specialist
hace 1 mes
Bogotá, Bogotá D.E., Colombia Emapta A tiempo completoDrive Innovation in IT Infrastructure for a Leading Financial Services CompanyCompany OverviewAtlantic Bay Mortgage Group, a pioneering leader in the mortgage industry since 1996, is renowned for its award-winning culture and customer-centric approach. As a trusted lender, they deliver tailored financial solutions with speed and efficiency.Job DescriptionWe...
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Senior IT Solutions Specialist
hace 1 semana
Bogotá, Bogotá D.E., Colombia Philips Iberica SAU A tiempo completoJob TitleSenior IT Solutions SpecialistAbout the RoleThis hybrid role involves installing and configuring Clinical Informatics IT solutions, including Advanced Visualization (AV) application servers and Artificial Intelligence (AI). As an advisor to our customers, you will take ownership of their relationship and provide remote support.Validate prerequisites...
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IT Support Specialist
hace 5 meses
Bogotá, Cundinamarca, Colombia Reorg A tiempo completo**Reorg** **Working at Reorg** Reorg hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values - Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel - define an organizational ethos that's as high-performing as it is human. Among other perks, Reorg employees enjoy...