Customer Service Representative

hace 6 días


Medellín, Colombia TaskUs A tiempo completo

Join to apply for the Customer Service Representative - Medellín role at TaskUs 4 days ago Be among the first 25 applicants Overview We are looking for a #RidiculouslyGood Teammate Could that be you? So what does a Teammate really do? Think of yourself as the backbone of the company, not just anyone who is qualified for this role We make sure we get the best of the bests. After all, we are a ridiculously good company with our employees being top-notch. You are going to receive inbound and/or place outbound calls as well as provide accurate and timely responses for inquiries coming through email and live chat support channels in order to manage and resolve customer complaints. Strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. Responsibilities You are going to receive inbound and/or place outbound calls as well as provide accurate and timely responses for inquiries coming through email and live chat support channels in order to manage and resolve customer complaints. Strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. Qualifications An Incredible Human: someone with good problem-solving and critical thinking skills with a focus on issue resolution and customer satisfaction. Eloquent and #RidiculouslyIntelligent: A Teammate with exceptional verbal and written communication in English, focused on resolving issues well. Flexible Teammate: Teammates should be willing to work on shifting schedules. At the same time, they must be capable of multitasking while maintaining high attention to detail Ready for Training: One of TaskUs\'s culture statements is Continuous Self-Improvement. Teammates need to be prepared to participate in training by the Learning and Development team. Make the most out of this; it\'s worth it, I promise What do we offer? Private medical insurance for you and your family and Dental & Vision. We support your children\'s education with a monthly scholarship 9 self-managed paid time off days 12 self-managed vacation days Employee savings program Wellness & Resiliency programs Growth opportunities 46 hours a week, 2 consecutive days off Food vouchers Gym onsite Cafeteria discounts And more... Curious about our #RidiculouslyRefreshing team? Come Join Us TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. Req Id: R_2509_12803 Posted At: Thu Mar :00:00 GMT+0000 (Coordinated Universal Time) Seniority level Entry level Employment type Full-time Job function Other Industries Outsourcing and Offshoring Consulting TaskUs | Sabaneta, Antioquia, Colombia #J-18808-Ljbffr



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