Customer Service Representative
hace 9 horas
Customer Service Representative (Referral Specialist)
Locación: On Site Medellín
Horario: Lunes a Viernes, 8:30 a.m. – 5:30 p.m. (ET)
¿Te apasiona ayudar a las personas y conectar con ellas? Estamos buscando un Customer Service Representative bilingüe (Español–Inglés) para unirse a nuestro equipo como Referral Specialist. Serás el primer punto de contacto con nuestros clientes, brindando atención de calidad, escuchando activamente sus necesidades y guiándolos hacia los servicios adecuados.
Lo que harás
Atender llamadas entrantes y salientes, correos y consultas en línea.
Escuchar con empatía y recopilar información clave para nuestros procesos internos.
Calificar prospectos y comunicar el valor de nuestros servicios.
Mantener registros precisos en CRM y dar seguimiento oportuno a clientes.
Lo que buscamos
Diploma de secundaria (mínimo).
Bilingüe Español–Inglés (C1 o superior).
Experiencia previa en servicio al cliente, ventas o BPO.
Habilidades de comunicación verbal claras y efectivas.
Manejo de Microsoft Office y velocidad de escritura mínima de 30 WPM.
Actitud positiva, orientación a resultados y capacidad para trabajar en equipo.
Por qué unirte
Si disfrutas de un entorno dinámico y de alto volumen, tienes vocación de servicio y quieres crecer en una empresa en expansión, esta oportunidad es para ti
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