Customer Service Representative

hace 9 horas


Medellín, Antioquia, Colombia Solvo Global A tiempo completo

Customer Service Representative (Referral Specialist)

Locación: On Site Medellín

Horario: Lunes a Viernes, 8:30 a.m. – 5:30 p.m. (ET)

¿Te apasiona ayudar a las personas y conectar con ellas? Estamos buscando un Customer Service Representative bilingüe (Español–Inglés) para unirse a nuestro equipo como Referral Specialist. Serás el primer punto de contacto con nuestros clientes, brindando atención de calidad, escuchando activamente sus necesidades y guiándolos hacia los servicios adecuados.

Lo que harás

Atender llamadas entrantes y salientes, correos y consultas en línea.

Escuchar con empatía y recopilar información clave para nuestros procesos internos.

Calificar prospectos y comunicar el valor de nuestros servicios.

Mantener registros precisos en CRM y dar seguimiento oportuno a clientes.

Lo que buscamos

Diploma de secundaria (mínimo).

Bilingüe Español–Inglés (C1 o superior).

Experiencia previa en servicio al cliente, ventas o BPO.

Habilidades de comunicación verbal claras y efectivas.

Manejo de Microsoft Office y velocidad de escritura mínima de 30 WPM.

Actitud positiva, orientación a resultados y capacidad para trabajar en equipo.

Por qué unirte

Si disfrutas de un entorno dinámico y de alto volumen, tienes vocación de servicio y quieres crecer en una empresa en expansión, esta oportunidad es para ti



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