Fully Remote Customer Service Representative

Fully Remote Customer Service Representative Hi there I'm Mark, Founder and CEO of Autism Parenting Magazine (APM). About The Company We’re a fast‑growing, high‑energy publishing company dedicated to making a real difference in the lives of families affected by autism. Through our magazine, virtual summits, and educational courses, we provide the resources and support that make an impact globally. Our global, remote‑first team spans the UK, USA, Philippines, South Africa, and Eastern Europe, and we’re growing by the day. We follow the Entrepreneurial Operating System (EOS) to keep our team aligned, accountable, and relentlessly focused on execution. We meet virtually each week to stay aligned and foster a culture of transparency, collaboration, and accountability. Tools like Hubstaff help us maintain clarity on time tracking and progress, ensuring that everyone is working at their best. About The Role We’re looking for a fully remote Customer Service Representative who is passionate about helping people and delivering exceptional support, without feeling rushed or robotic. This role is perfect for someone who thrives on structure, enjoys problem‑solving, and takes pride in making every interaction count. You'll be the first point of contact for our community, helping families navigate our resources and providing compassionate, effective solutions to their questions and concerns. Following the set work schedule is essential, as we need reliable coverage during US hours to ensure timely, high‑quality support for our global community and seamless team collaboration. What You'll Be Doing Provide exceptional email and chat support with timely, accurate, and empathetic responses Document customer interactions, track issues, and escalate complex inquiries as needed Respond to social media messages and comments professionally, maintaining a positive brand presence Attend and present ALN onboarding sessions via Zoom to ensure participants have a smooth, welcoming experience Perform tasks like data entry, summit hosting, and email outreach Collaborate with internal teams to improve processes, systems, and the overall customer experience Communicate clearly during meetings, camera use encouraged to foster connection Hours & Shift Pattern Post‑Probation: 07:00 - 16:00 PM Eastern time (including a 1‑hour lunch break) Expect to work a 4‑hour weekend shift one or two Saturdays per month, with a half‑day off on a weekday in exchange Flexibility to work evenings, weekends, and holidays as needed, using Hubstaff for time tracking Occasionally required to attend ALN onboarding sessions via Zoom, depending on the schedule and availability Requirements 2+ years of experience in customer service, particularly in email, phone or video support A service‑first mindset—you genuinely care about helping others Excellent written and spoken English Strong problem‑solving skills and the ability to think on your feet High attention to detail and comfort following established processes Confidence working independently and as part of a team in a fully remote environment Familiarity with customer service tools (Freshdesk or similar) and social media platforms Access to a quiet workspace, reliable internet, and a fast computer with webcam Bonus: Supervisory, 3rd level support or QA experience Bonus: Tech‑savviness—comfortable learning and using new systems quickly Bonus: Comfortable attending video calls and screen shares with customers or team members Bonus: Demonstrating a can‑do attitude, performing tasks outside of the job description Benefits $1,000 - $1,500 USD per month Full‑time, fully remote position Join a high‑performing, mission‑driven team that values collaboration and adaptability Earn 1 hour of annual leave for every 16 hours worked, and 1 hour of sick leave for every 80 hours worked Ongoing training and career development opportunities Note: This is a gross salary; you are responsible for any tax‑related procedures in your country of residence. Please apply only if you are happy to work remotely as an independent contractor. To Apply Fill in the application and include a 1‑3 minute Loom video introducing yourself and explaining why you’d be a great fit. Pay Range Base pay range: $12,000.00/yr – $18,000.00/yr #J-18808-Ljbffr