Client Operations Lead

Compensation: $40,000–$60,000 USD (based on experience) Language Requirement: Near-native English (written and spoken) Application note: Applications will be reviewed after January 5th. About Catalyst Consulting Catalyst Consulting is a boutique, revenue‑focused marketing consultancy working with high‑growth B2B SaaS companies. We operate with a small, senior team and are trusted by our clients to manage millions of dollars per year in paid media spend . We are not a high‑volume agency. We prioritize focus, quality, and long‑term client partnerships over scale for scale’s sake. Demand is not our constraint — execution quality is. The Role We are hiring a Client Operations & Delivery Lead to own client delivery, operational execution, and quality control across our client portfolio. This is a senior, client‑facing role responsible for ensuring that campaigns, creative, tracking, reporting, and timelines are executed at a consistently high standard. While this role does not require day‑to‑day media buying, it does require a strong understanding of performance marketing workflows and the judgment to know what “good” looks like. This is not an entry‑level role and not a traditional project manager position. Key Responsibilities Serve as the primary point of contact for clients via Slack and email Participate in and support live client meetings with US‑based stakeholders Manage ongoing communication, priorities, and follow‑ups Operations & Delivery Management Own task creation, prioritization, and delivery in ClickUp Plan and manage campaign launches, refreshes, and ongoing initiatives Coordinate work across copy, design, forms, landing pages, audiences, and tracking Balance proactive planning with ad‑hoc client requests Quality Control & Execution Oversight Review client‑facing deliverables including copy, creative, campaign plans, and reports Provide clear feedback and request revisions when needed Identify and flag risks related to messaging, tracking, pacing, or execution quality Ensure work meets Catalyst’s standards before it reaches the client Marketing & Technical Fluency Create, test, and connect forms and workflows in HubSpot QA conversion tracking for new pages or campaigns Maintain and update reporting dashboards (Whatagraph) Work across Google Docs, Google Sheets, Slack, ClickUp, HubSpot, Salesforce, and Notion What This Role Is Not This role is not responsible for sales or revenue quotas This role does not require daily execution in ad platforms This role is not a junior project management position It is a role for someone comfortable owning outcomes, managing complexity, and working directly with clients. Qualifications 5+ years of experience in a client‑facing role within a marketing agency, SaaS company, or consultancy Experience supporting US‑based clients Strong understanding of paid media workflows (Google, Meta, LinkedIn) Proven ability to manage multiple clients or complex initiatives simultaneously Experience helping scale an agency or services business is a strong plus Near‑native English fluency (written and spoken) Why Catalyst Consulting Small, senior team with high autonomy and accountability Meaningful responsibility and direct impact on client success Full time‑zone alignment with US clients Long‑term opportunity with room to grow How to Apply To apply, please email with: A brief introduction video (low production is fine — iPhone is perfect) answering: Your background and current role Your experience working with clients Why this role interests you Applications will be reviewed after January 5th. #J-18808-Ljbffr