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Job Summary The Operations Manager is responsible for leading, optimizing, and scaling service delivery to ensure operational excellence, client satisfaction, and profitability. This role requires a strategic leader with strong analytical, people management, and client relationship skills to oversee daily operations, meet contractual KPIs, and drive continuous improvement initiatives across teams and accounts. Responsibilities Ensure achievement of all service level agreements (SLAs) and key performance indicators (KPIs). Establish and maintain business standards for accuracy, productivity, and reliability. Manage daily business operations. Prepare performance reviews and re-evaluate processes. Manage budgets to align with business goals. Foster a positive, high-performance work environment focused on results and growth. Act as the main point of contact for clients on operational matters. Ensure regulatory, compliance, and legal requirements are followed. Collaborate with cross-functional teams (Training, Quality, WFM, IT) to support operational goals. Lead ramp-ups, process transitions, and the implementation of new client programs. Qualifications 3+ years of experience in a similar role. Proficiency in Microsoft Office. Strong organizational and communication skills. Strong ability to multitask. Comfort working with multiple groups within the business. #J-18808-Ljbffr
