Real-Time Workforce Analyst, Contact Center

Purpose Reporting to the Senior Workforce Analyst, the Workforce Analyst will be responsible for supporting strategic long and short range workforce plans, as well as increasing operational efficiency and overall performance for the Customer Contact Centres (CCC). This position works closely with operations and is responsible for monitoring and reporting...

Position Summary: Horatio is looking to hire an RTA (Real-Time Analyst) to be part of the Workforce Management team. The RTA will be responsible for real-time monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat, and email volume. This position will have high visibility to...

Position Summary:Horatio is seeking to hire an RTA (Real-Time Analyst) to join the Workforce Management team. The RTA will be responsible for real-time monitoring of service levels and site performance during the day to ensure effective management of voice and non-voice volume. This position will have high visibility to all the operations...

ID de la solicitud: 246080 Gracias por tu interés en ScotiaGBS, el mejor campus de Bogotá. Únete a un equipo ganador con un propósito claro, comprometido con el logro de resultados en un entorno inclusivo y de alto desempeño. **Purpose** Reporting to the Senior Workforce Analyst, the Workforce Analyst will be responsible for supporting strategic...

We're hiring a Real Time AnalystAtXYZies, our operation keeps expanding — and real-time accuracy is the heartbeat that keeps everything running smoothly.We're looking for aReal Time Analyst— a detail-driven, analytical professional who thrives in fast-paced environments and ensures our campaigns stay aligned, productive, and on target throughout the...

ID de la solicitud: 246080Gracias por tu interés en ScotiaGBS, el mejor campus de Bogotá.Únete a un equipo ganador con un propósito claro, comprometido con el logro de resultados en un entorno inclusivo y de alto desempeño.PurposeReporting to the Senior Workforce Analyst, the Workforce Analyst will be responsible for supporting strategic long and short...

Gestor en Tiempo Real – Real Time Analyst – GTR Tu misión será realizar alertas, control y seguimiento en tiempo real a las operaciones diariamente con el propósito de que se generen planes de acción para la toma de decisiones, fomentando el cumplimiento de los indicadores de las operaciones a cargo. El perfil que buscamos debe contar con: -...

¡Buscamos un Analista en Tiempo Real o Analista Ejecutivo WFM (Workforce Management Analyst) para unirse a nuestro equipo! No dudes en unirte a esta gran empresa. Responsabilidades Supervisar las métricas de rendimiento en tiempo real, incluidos los volúmenes de llamadas, los niveles de servicio y la adherencia de los agentes. Realizar ajustes en tiempo...

A leading online gambling company in Bogotá is seeking an Intraday Coordinator to support operations and workforce planning. This role requires strong communication skills in both English and Spanish, knowledge of workforce management tools, and the ability to adapt to changing conditions. You will monitor real-time operations and ensure adherence to...

En el #EquipoDespegar somos un grupo de grandes profesionales dedicados a crear las mejores experiencias para que los viajes enriquezcan la vida de las personas. Trabajamos en equipo, nos involucramos, no nos da miedo equivocarnos y siempre vamos por más. #EquipoDespegar es crecer, desarrollarse, es proponerse un objetivo y no parar hasta alcanzarlo....