Customer Support Agent
hace 3 días
Customer Support Agent (Fluent in Spanish) – Freelance Project Colombia The Business Context You already use AI in many ways—like deciding what products and services to order and it may be most familiar to you as a chatbot, as an avatar‑maker, or as a way to unlock your screen. But here’s what AI may be able to help the world with: finding medical diagnoses, teaching you about scientific research, and calculating the complexities of any function. But, like humans, algorithms are what they eat. They’re only as good as the rules they know and the data they’re trained on. We’re the team that helps model these behaviors. About the Role Become part of a dynamic team supporting the latest AI‑driven technology in the financial services industry, helping clients manage and optimize their retirement plans. Job Overview We are looking for a bilingual, customer‑oriented support agent fluent in English and Spanish. This role requires addressing customer inquiries via phone, email, and live chat, focused on retirement plan support, account integrations, activations/deactivations, and technical troubleshooting. While prior experience in retirement plans (401k, IRA, Profit Sharing Plans) is beneficial, it is not mandatory. Key Responsibilities Provide prompt, accurate, and bilingual support via phone, email, and live chat, ensuring a positive experience for both English and Spanish‑speaking customers. Assist with account activation, integration troubleshooting, and product‑related inquiries. Deliver accurate guidance on client’s retirement plan offerings (401k, IRA, Profit Sharing Plans). Troubleshoot technical issues and elevate complex cases as needed. Utilize Zendesk, Aircall, and internal CRM systems for tracking, managing, and resolving customer interactions. Collaborate with internal teams to elevate issues efficiently and improve customer service. Qualifications High school diploma or equivalent; a degree in Business, Finance, or IT is a plus. Bilingual fluency in Spanish and English, with strong verbal and written communication skills in both languages. Previous customer service experience, ideally within technical support or financial services. Familiarity with retirement plans or financial account management (401k, IRA) is advantageous. Proficiency in Zendesk and Aircall is preferred. Excellent multitasking, problem‑solving, and organizational skills in a fast‑paced environment. High attention to detail and ability to work both independently and as part of a remote team. Must pass a background check. Remote – Preferred locations: Costa Rica, Belize, Mexico Hours 45-50 hours per week 9-6pm US-ET Must be able to work US‑East Coast/New York Time Zone Compensation Type: Hourly Rate: $5/hour Employment type: ContractWorkplace type: RemoteSeniority level: Entry Level #J-18808-Ljbffr
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Support Lead
hace 1 día
WorkFromHome, Colombia Agent A tiempo completoSupport Lead – Logistics SaaS Location: Remote Employment Type: Full-time Compensation: $1200-$1400/month Reports To: Operations Manager / CEO About Us Revenue Vessel is a software platform that helps logistics professionals access and analyze import data. We primarily serve freight forwarders, customs brokers, trucking companies, and logistics tech...
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Remote Support Lead, Logistics SaaS
hace 1 día
WorkFromHome, Colombia Agent A tiempo completoA logistics technology firm is looking for a Support Lead – Logistics SaaS to manage customer support operations. This remote role requires 2+ years of customer support experience, excellent written communication, and familiarity with chat/ticket platforms. Responsibilities include monitoring customer chats, managing support tickets, and optimizing support...
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Customer Support Agent
hace 3 días
WorkFromHome, Colombia Invisible Agency A tiempo completoCustomer Support Agent - Freelance Project Colombia About the Role Become part of a dynamic team supporting the latest AI-driven technology in the financial services industry, helping clients manage and optimize their retirement plans. Job Overview We are looking for a customer-oriented support agent fluent in English. This role requires addressing customer...
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BDC Dealership Agent with Experience
hace 6 días
WorkFromHome, Colombia Global Pacific Support A tiempo completoGLOBAL PACIFIC SUPPORT - BDC Dealership Agent GLOBAL PACIFIC SUPPORT is seeking a skilled BDC Dealership Agent who will be responsible for managing inbound and outbound customer communications for our partner dealerships. This role requires excellent communication skills, strong attention to detail, and hands‑on experience in handling customer inquiries,...
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Remote LATAM Customer Support Agent — Poker
hace 2 semanas
WorkFromHome, Colombia WPT Global A tiempo completoA leading online gaming company is looking for a Customer Support Agent for the LATAM region. In this fully remote role, you'll be responsible for resolving customer inquiries, ensuring high-quality support, and improving the customer experience. Ideal candidates will have expertise in the gambling industry, be fluent in Spanish and English, and possess...
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Customer Support Agent
hace 2 semanas
WorkFromHome, Colombia WPT Global A tiempo completoAbout WPT Global Since WPT's inaugural high‑stakes televised poker games in 2003, the brand has symbolised poker prominence. Transitioning from its renowned live events, WPT Global currently pioneers an avant-garde online platform. The Role As a Customer Support Agent – LATAM at WPT Global, your mission is to deliver outstanding service to our dynamic...
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Customer Support Agent
hace 2 semanas
WorkFromHome, Colombia WPT Global A tiempo completoAbout WPT Global Since WPT’s inaugural high-stakes televised poker games in 2003, the brand has symbolised poker prominence. Transitioning from its renowned live events, WPT Global currently pioneers an avant-garde online platform.Our brigade comprises Silicon Valley stalwarts, data virtuosos, gaming connoisseurs, and many more. Our mission? Crafting a...
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Support Lead
hace 1 día
WorkFromHome, Colombia Agent Careers A tiempo completoSupport Lead – Logistics SaaS Location: Remote Employment Type: Full-time Compensation: $1200-$1400/month Reports To: Operations Manager / CEO About Us Revenue Vessel is a software platform that helps logistics professionals access and analyze import data. We primarily serve freight forwarders, customs brokers, trucking companies, and logistics tech...
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Hybrid Customer Success Agent — Game Support
hace 6 días
WorkFromHome, Colombia Pikpok A tiempo completoA leading video game developer is seeking a Customer Success Agent in Medellín to provide exceptional support and service to customers. Responsibilities include responding to inquiries across multiple platforms, monitoring user feedback, and improving support processes. Ideal candidates should have a minimum English level of B2, strong communication skills,...
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Customer Support Agent
hace 1 semana
WorkFromHome, Colombia Ruby Labs A tiempo completoAbout us Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our...
