Support Lead
hace 1 día
Support Lead – Logistics SaaS Location: Remote Employment Type: Full-time Compensation: $1200-$1400/month Reports To: Operations Manager / CEO About Us Revenue Vessel is a software platform that helps logistics professionals access and analyze import data. We primarily serve freight forwarders, customs brokers, trucking companies, and logistics tech providers across the U.S. and beyond. As we grow, we’re committed to delivering fast, accurate, and helpful support that matches the operational urgency of our customers. Role Overview We are seeking a proactive and detail-oriented Support Lead to take ownership of our customer support operations. This person will be the first line of response in our live chat system, manage ticket triage, ensure prompt resolutions, and continuously improve support workflows. Experience in logistics or supply chain operations is highly valued, as many customer issues are time‑sensitive and industry‑specific. Key Responsibilities Frontline Chat & Ticketing Monitor and respond to inbound customer chats during business hours. Provide quick and clear first‑touch responses that acknowledge issues and set expectations. Escalate or assign tickets to appropriate internal team members as needed. Ticket Management Own and manage the full lifecycle of support tickets (from triage to resolution). Ensure all tickets are categorized, prioritized, and handled within target SLAs. Keep customers informed of progress and resolution timelines. Knowledge Base & Workflow Optimization Identify recurring questions or issues and contribute to our internal documentation and customer‑facing knowledge base. Recommend and help implement workflow improvements to enhance support quality and speed. Reporting & Feedback Track support metrics (response time, resolution time, CSAT, etc.) and report trends to the leadership team. Provide feedback to product and operations teams based on common support themes. Ideal Candidate Profile Must‑Haves 2+ years of experience in customer support, account management, or client success. Exceptional written communication and attention to detail. Experience with chat/ticket platforms like Pylon, Intercom, Zendesk, or similar. Self‑starter with the ability to work independently and handle multiple conversations simultaneously. Strong sense of ownership and accountability. Nice‑to‑Haves Background in freight forwarding, customs brokerage, trucking, or logistics SaaS. Experience writing help center articles or standard operating procedures. Familiarity with tools like Notion, HubSpot, or Slack. Familiarity with AI tools like ChatGPT, Claude, or Perplexity. Why Join Us Mission‑driven, nimble team with a bias for action. Direct exposure to the operations of global trade and logistics. Opportunity to shape support operations from the ground up. Competitive compensation and flexibility. #J-18808-Ljbffr
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Support Lead
hace 1 día
WorkFromHome, Colombia Agent A tiempo completoSupport Lead – Logistics SaaS Location: Remote Employment Type: Full-time Compensation: $1200-$1400/month Reports To: Operations Manager / CEO About Us Revenue Vessel is a software platform that helps logistics professionals access and analyze import data. We primarily serve freight forwarders, customs brokers, trucking companies, and logistics tech...
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Remote Support Lead, Logistics SaaS
hace 1 día
WorkFromHome, Colombia Agent A tiempo completoA logistics technology firm is looking for a Support Lead – Logistics SaaS to manage customer support operations. This remote role requires 2+ years of customer support experience, excellent written communication, and familiarity with chat/ticket platforms. Responsibilities include monitoring customer chats, managing support tickets, and optimizing support...
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Tier I Support Team Lead
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WorkFromHome, Colombia Owner.com A tiempo completoAbout Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first‑party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on...
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WorkFromHome, Colombia Global Pacific Support A tiempo completoGlobal Pacific Support is looking for a passionate and proactive Community Outreach Specialist (Remote) to support our marketing efforts through online community outreach. In this role, you will focus on engaging with Facebook groups, online communities, and digital platforms to build brand awareness, generate leads, and promote our services....
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Lead Tier I Support Coach — Remote-First
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WorkFromHome, Colombia Owner.com A tiempo completoA leading AI growth system for local businesses is seeking a Tier I Support Team Lead to supervise frontline support agents and enhance their performance. In this remote-first role, you will develop coaching strategies and ensure high-quality customer interactions. The ideal candidate has 3–6 years of experience in customer support and a passion for...
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Customer Operations Lead
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Remote Enrollment
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WorkFromHome, Colombia Inside Out Hiring A tiempo completoA well-established dance school is looking for a part-time Enrollment and Billing Support Virtual Assistant to enhance their lead and enrollment processes. The ideal candidate will manage the lead pipeline, support billing tasks, and ensure families feel welcomed and supported from their first contact. Candidates must have CRM experience and strong...
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Customer Operations Lead
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WorkFromHome, Colombia Ottomatik.io A tiempo completoJoin to apply for the Customer Operations Lead role at Ottomatik.io Hi there! We are South and our client is looking for a Customer Operations Lead! Eligibility and Application This position is open to candidates residing in Latin America. Please submit your CV in English; applications in other languages will not be considered. Optionally include a Loom...
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Lead Scheduler
hace 2 semanas
WorkFromHome, Colombia Nearshore Business Solutions A tiempo completoJob Title: Lead Scheduler Location: Remote – Latin America Preferred Type of Contract: Contractor Salary Range: Around $1,200 -$1,400/month (based on experience) Language Requirements: English fluency required We are seeking a skilled Lead Scheduler with healthcare scheduling experience to support a U.S.-based home care agency. In this role, you will...