Customer Support Agent
hace 3 días
About WPT Global Since WPT's inaugural high‑stakes televised poker games in 2003, the brand has symbolised poker prominence. Transitioning from its renowned live events, WPT Global currently pioneers an avant-garde online platform. The Role As a Customer Support Agent – LATAM at WPT Global, your mission is to deliver outstanding service to our dynamic and diverse customer base. You will take ownership of resolving customer issues, including troubleshooting failed buyouts, managing stuck casino rounds, and processing compensations, all while ensuring swift and effective solutions. In this role, you will also be instrumental in elevating the overall customer experience by continuously enhancing service quality and operational efficiency, contributing to a higher standard of customer satisfaction. Requirements Proven expertise in customer support within the gambling industry. In‑depth knowledge of Poker, coupled with a strong passion for the game. Fluent in Spanish and English, with the ability to communicate complex concepts clearly and effectively in both languages. Exceptional communication skills, ensuring clear, concise, and empathetic interactions with customers. Adept at multitasking and making sound, effective decisions in high‑pressure environments. Responsibilities Responding to customer inquiries across multiple platforms, including email, chat, and social media, ensuring timely and effective resolution of all queries. Handling manual credit tickets and cash transactions, including troubleshooting and resolving issues with failed buyouts, stuck casino rounds, and processing compensations with precision and efficiency. Contributing to translations as needed, ensuring clear and accurate communication for diverse audiences. Proactively improving the customer experience by regularly updating FAQ content, conducting quality checks, and optimising the utilisation of current tools for maximum efficiency. Benefits Competitive Salary Quarterly Performance Reviews: Regular check‑ins leading to even more bonuses.
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Support Lead
hace 2 semanas
WorkFromHome, Colombia Agent A tiempo completoSupport Lead – Logistics SaaS Location: Remote Employment Type: Full-time Compensation: $1200-$1400/month Reports To: Operations Manager / CEO About Us Revenue Vessel is a software platform that helps logistics professionals access and analyze import data. We primarily serve freight forwarders, customs brokers, trucking companies, and logistics tech...
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Remote Support Lead, Logistics SaaS
hace 2 semanas
WorkFromHome, Colombia Agent A tiempo completoA logistics technology firm is looking for a Support Lead – Logistics SaaS to manage customer support operations. This remote role requires 2+ years of customer support experience, excellent written communication, and familiarity with chat/ticket platforms. Responsibilities include monitoring customer chats, managing support tickets, and optimizing support...
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Customer Support Agent
hace 2 semanas
WorkFromHome, Colombia High 5 Games A tiempo completoCustomer Operations is seeking open-minded, eager-to-learn, and ambitious candidates. Our core values lie in our ethics and approach to building a transparent and cohesive team. Our strengths lie in our reliability in each other, trust in our dedication to the role, and our communication within the team. Every team member needs to have a voice and be willing...
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Remote LATAM Customer Support Agent — Poker
hace 3 días
WorkFromHome, Colombia WPT Global A tiempo completoA leading online gaming company is looking for a Customer Support Agent for the LATAM region. In this fully remote role, you'll be responsible for resolving customer inquiries, ensuring high-quality support, and improving the customer experience. Ideal candidates will have expertise in the gambling industry, be fluent in Spanish and English, and possess...
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Customer Support Agent
hace 3 días
WorkFromHome, Colombia WPT Global A tiempo completoAbout WPT Global Since WPT’s inaugural high-stakes televised poker games in 2003, the brand has symbolised poker prominence. Transitioning from its renowned live events, WPT Global currently pioneers an avant-garde online platform.Our brigade comprises Silicon Valley stalwarts, data virtuosos, gaming connoisseurs, and many more. Our mission? Crafting a...
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Support Lead
hace 2 semanas
WorkFromHome, Colombia Agent Careers A tiempo completoSupport Lead – Logistics SaaS Location: Remote Employment Type: Full-time Compensation: $1200-$1400/month Reports To: Operations Manager / CEO About Us Revenue Vessel is a software platform that helps logistics professionals access and analyze import data. We primarily serve freight forwarders, customs brokers, trucking companies, and logistics tech...
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Remote Logistics Support Lead
hace 2 semanas
WorkFromHome, Colombia Agent Careers A tiempo completoA leading logistics support firm is looking for a proactive Support Lead to enhance customer support operations. This remote role requires 2+ years of experience in customer support and a strong attention to detail. The ideal candidate will handle customer inquiries via chat, manage support tickets, and contribute to knowledge base improvements. The position...
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Remote Customer Support Agent — Flexible
hace 1 semana
WorkFromHome, Colombia Ruby Labs A tiempo completoA leading tech company is seeking a Customer Support Agent to ensure exceptional customer satisfaction and efficiently handle queries. The role requires excellent communication skills and a problem-solving attitude. Candidates must adapt to a fast-paced environment while being based in the LATAM time zone. Benefits include a remote work environment,...
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Denver Customer Experience Agent — Live Support
hace 3 días
WorkFromHome, Colombia Ramp A tiempo completoA leading financial operations platform is seeking a Customer Experience Agent to provide support primarily through live chat. You will tackle customer issues, deliver solutions efficiently, and adapt quickly to changes. The ideal candidate will have a strong customer focus, excellent communication skills, and the ability to thrive in a dynamic workplace....
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WorkFromHome, Colombia Global Pacific Support A tiempo completoA customer support company is seeking a skilled Spanish-Speaking Agent to assist customers with towing and roadside assistance services. This remote role involves handling calls, coordinating with drivers, and ensuring excellent communication. Successful candidates should have strong bilingual capabilities, effective problem-solving skills, and the ability...
