Empleos actuales relacionados con Support Lead - WorkFromHome - Agent
-
Customer Support Lead LATAM
hace 2 semanas
WorkFromHome, Colombia TripleTen Indonesia A tiempo completoJob Description TripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full...
-
LatAm Customer Support Lead
hace 2 semanas
WorkFromHome, Colombia TripleTen Indonesia A tiempo completoAn innovative online school is seeking a Customer Support Lead for its LATAM team in Bogota, Colombia. The ideal candidate will possess a strong operational mindset, excellent negotiation skills, and a proactive approach to problem-solving. Responsibilities include managing the customer support stream, ensuring high-quality client interactions, and fostering...
-
Remote Tier II Support Team Lead: Growth
hace 2 semanas
WorkFromHome, Colombia Owner.com, Inc. A tiempo completoA digital support solutions company is seeking a Tier II Support Team Lead to guide a high-impact team in solving complex technical issues and elevating support performance. This remote role is ideal for someone with robust technical troubleshooting skills and a passion for coaching others. Responsibilities include coaching specialists, improving service...
-
Cold Callers for Digital Marketing
hace 3 días
WorkFromHome, Colombia Global Pacific Support A tiempo completoGlobal Pacific Support is looking for motivated Cold Callers to join our dynamic team. In this role, you will be responsible for making outbound calls to potential clients, introducing our services, generating interest, and setting appointments for our sales or service team. The ideal candidate possesses excellent communication skills, thrives under...
-
Lead Scheduler
hace 1 semana
WorkFromHome, Colombia Nearshore Business Solutions A tiempo completoJob Title: Lead Scheduler Location: Remote – Latin America Preferred Type of Contract: Contractor Salary Range: Around $1,200 -$1,400/month (based on experience) Language Requirements: English fluency required We are seeking a skilled Lead Scheduler with healthcare scheduling experience to support a U.S.-based home care agency. In this role, you will...
-
Software Engineer Lead
hace 1 semana
WorkFromHome, Colombia ScotiaTech A tiempo completoSoftware Engineer Lead Location: Bogota, D.C., Capital District, Colombia Company: ScotiaTech – Scotiabank’s technology hub in Bogota. Purpose Lead the development, implementation, and support of cloud‑based applications for the Caribbean region. Work with distributed teams in Toronto, Dominican Republic, and Chile, and provide after‑hour support for...
-
Head of Customer Support
hace 5 días
WorkFromHome, Colombia Holafly A tiempo completoCompany Overview Holafly is a high-growth scale-up revolutionising how businesses and travellers connect to the internet abroad. Since 2018, we’ve empowered travellers in over 200 destinations worldwide with secure and reliable eSIM solutions. With a team of 500+ professionals across multiple countries, we are scaling globally to support travellers with...
-
Lead Project Manager
hace 1 semana
WorkFromHome, Colombia Arionkoder A tiempo completoWe are a leading Product Development, Artificial Intelligence, and Team Augmentation studio with our eyes set on the future that crafts better futures for humanity by relying on cutting‑edge technology to create impressive digital products and solutions that widen your global reach. Our human‑centric approach guides us every step of the way and we’re...
-
Customer Support Associate
hace 2 semanas
WorkFromHome, Colombia Wati A tiempo completoWati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect...
-
Purchasing & Support Coordinator
hace 1 semana
WorkFromHome, Colombia Pavago A tiempo completoJoin to apply for the Purchasing & Support Coordinator role at Pavago Description Job Title: Purchasing & Support Coordinator Position Type: Full‑Time, Remote Working Hours: U.S. client business hours (with flexibility for evenings/weekends depending on client support needs) About The Role Pavago is hiring a Purchasing & Support Coordinator on behalf of a...
Support Lead
hace 2 semanas
Support Lead – Logistics SaaS Location: Remote Employment Type: Full-time Compensation: $1200-$1400/month Reports To: Operations Manager / CEO About Us Revenue Vessel is a software platform that helps logistics professionals access and analyze import data. We primarily serve freight forwarders, customs brokers, trucking companies, and logistics tech providers across the U.S. and beyond. As we grow, we’re committed to delivering fast, accurate, and helpful support that matches the operational urgency of our customers. Role Overview We are seeking a proactive and detail‑oriented Support Lead to take ownership of our customer support operations. This person will be the first line of response in our live chat system, manage ticket triage, ensure prompt resolutions, and continuously improve support workflows. Experience in logistics or supply chain operations is highly valued, as many customer issues are time‑sensitive and industry‑specific. Key Responsibilities 1. Frontline Chat & Ticketing Monitor and respond to inbound customer chats during business hours. Provide quick and clear first‑touch responses that acknowledge issues and set expectations. Escalate or assign tickets to appropriate internal team members as needed. 2. Ticket Management Own and manage the full lifecycle of support tickets (from triage to resolution). Ensure all tickets are categorized, prioritized, and handled within target SLAs. Keep customers informed of progress and resolution timelines. 3. Knowledge Base & Workflow Optimization Identify recurring questions or issues and contribute to our internal documentation and customer‑facing knowledge base. Recommend and help implement workflow improvements to enhance support quality and speed. 4. Reporting & Feedback Track support metrics (response time, resolution time, CSAT, etc.) and report trends to the leadership team. Provide feedback to product and operations teams based on common support themes. Ideal Candidate Profile Must‑Haves: 2+ years of experience in customer support, account management, or client success. Exceptional written communication and attention to detail. Experience with chat/ticket platforms like Pylon, Intercom, Zendesk, or similar. Self‑starter with the ability to work independently and handle multiple conversations simultaneously. Strong sense of ownership and accountability. Nice‑to‑Haves: Background in freight forwarding, customs brokerage, trucking, or logistics SaaS. Experience writing help center articles or standard operating procedures. Familiarity with tools like Notion, HubSpot, or Slack. Familiarity with AI tools like ChatGPT, Claude, or Perplexity. Why Join Us Mission‑driven, nimble team with a bias for action. Direct exposure to the operations of global trade and logistics. Opportunity to shape support operations from the ground up. Competitive compensation and flexibility. #J-18808-Ljbffr
