Customer Service Representative
hace 2 semanas
Customer Service Representative (Outbound call focused) – LATAM We’re looking for a friendly, organized, and proactive Customer Service Representative who enjoys helping customers and managing multiple communication channels. The role consists of 30–40% outbound calls and 60–70% email and administrative support. Location: Remote – EST scheduleSchedule: Full‑time, Monday–Friday, 8:30 AM–5:00 PM (EST)Type: Independent Contractor About the Opportunity Our client is a well‑established home services company that has been serving customers for over 90 years. They provide essential heating, cooling, and plumbing services to residential and commercial customers across multiple states and value responsive, quality service. Their membership program rewards loyal customers. Key Responsibilities Make 100+ outbound calls daily to existing customers and membership program members to schedule or confirm appointments. Manage a high volume of customer emails, especially for commercial accounts. Follow up with customers to help fill the three‑day scheduling board. De‑escalate customer concerns and ensure positive resolutions. Support internal communication with the scheduling team. Maintain accurate customer records and track interactions in the CRM system. Engage customers to promote and support membership program growth. Handle multiple tasks efficiently in a fast‑paced environment. Qualifications Advanced English proficiency (C2) – written and spoken. 2+ years of customer service experience. Experience handling both phone and email support. Strong conflict‑resolution and communication skills. Familiarity with CRM systems and email management tools. Highly organized and capable of multitasking. Comfortable making outbound calls to existing clients. Reliable high‑speed internet (25 Mbps+) and a quiet, professional home workspace. Nice‑to‑Haves Experience in home services (HVAC, plumbing, electrical). Appointment scheduling or service coordination background. SDR or outbound sales experience (not required). Call center experience managing phone and email workflows. Outgoing personality and natural enthusiasm for customer interaction. Compensation & Benefits Competitive monthly compensation as an independent contractor. Eligible for performance‑based bonuses starting November 1. Additional incentives for membership sales or booked appointments. 2 weeks of PTO accruing after 90 days, plus company holidays. Apply Apply through the link provided or send your CV in English. #J-18808-Ljbffr
-
Customer Service Representative COL
hace 5 días
WorkFromHome, Colombia Core Code io A tiempo completoThe Customer Service Representative is responsible for providing exceptional customer service to customers. This includes answering customer inquiries, resolving complaints, and providing information about products and services. The Customer Service Representative will work closely with other departments within the organization to ensure that customer...
-
Customer Service Representative
hace 2 semanas
WorkFromHome, Colombia Bionic Talent A tiempo completoCustomer Service Representative - 1028 - Colombia Join to apply for the Customer Service Representative - 1028 - Colombia role at Bionic Talent. 5 days ago Be among the first 25 applicants About the client: Our client is a professional painting company specializing in residential and commercial projects. They focus on high-quality service and excellent...
-
Customer Service Representative
hace 1 semana
WorkFromHome, Colombia OperationsArmy A tiempo completoCustomer Service Representative (Colombia) (Remote) Job Openings Customer Service Representative (Colombia) (Remote) About the job Customer Service Representative (Colombia) (Remote) Fully Remote Customer Service Representative (Self-Serve SaaS)(Weekend + Weekday Schedule) Are you passionate about helping users succeed with innovative software? Join us on...
-
Customer Service Representative
hace 2 semanas
WorkFromHome, Colombia Opus A tiempo completoOverview Job Title: Customer Service Representative — Bogota About the job We are seeking a Customer Service Representative (CSR) to join our team. The CSR will respond to customer inquiries through phone and email, follow up with prospects who have received quotes, and triage customer requests to the right person. Responsibilities Respond to customer...
-
Customer Service Representative
hace 13 horas
WorkFromHome, Colombia Somewhere A tiempo completoThe ideal candidate loves talking to people and proactively solving problems! You will be responsible for making customers happy! You will work remotely for a growing US based business and earn US Dollars! Our clients include service businesses, manufacturing companies, real estate companies, private equity firms, tech companies, e-commerce companies and...
-
Customer Service Representative
hace 2 semanas
WorkFromHome, Colombia Scale Up Recruiting Partners A tiempo completoCustomer Service Representative (Outbound call focused) - LATAM Join to apply for the Customer Service Representative (Outbound call focused) - LATAM role at Scale Up Recruiting Partners Location: Remote – EST schedule Schedule: Full-time, Monday–Friday, 8:30 AM–5:00 PM (EST) Type: Independent Contractor Role Overview We’re looking for a friendly,...
-
Customer Service Representative – Classic
hace 13 horas
WorkFromHome, Colombia Somewhere A tiempo completoCustomer Service Representative – Classic & Muscle Car Parts Join to apply for the Customer Service Representative – Classic & Muscle Car Parts role at Somewhere . This is a remote role for someone passionate about classic American cars and automotive parts. You will assist customers, including collectors and restoration professionals, in finding the...
-
Customer Service Representative
hace 2 días
WorkFromHome, Colombia Bionic Talent A tiempo completoOverview About the client: Our client is a professional painting company specializing in residential and commercial projects. They focus on high-quality service and excellent customer experiences. The company is seeking a proactive Customer Service Representative to manage incoming leads, support customers, and help drive bookings for painting projects. What...
-
WorkFromHome, Colombia Romexterra Construction - Fire & Water Restoration Services A tiempo completoDispatcher / Customer Service Representative (Remote – Colombia) Join to apply for the Dispatcher / Customer Service Representative (Remote – Colombia) role at Romexterra Construction - Fire & Water Restoration Services U.S.-Based Fire & Water Restoration Company Remote | Full-Time $5.00 – $8.00 USD per hour (DOE) Work with a U.S. company from Colombia...
-
(Remote) Customer Service Representative
hace 4 días
WorkFromHome, Colombia Spring Financial A tiempo completoOverview (Remote) Customer Service Representative — Remote position open to candidates in Bogota or Medellin. Spring Financial is a fintech company providing smart credit-building, mortgage, and lending solutions. Our team supports customers online, via text, or over the phone. Please note: English proficiency is required as the role is conducted in...
