Customer Success Officer

At Koltiva, we embodied honest, open, and upfront communication. We always seek and continuously improve existing tech solutions while focusing on our business users. Here, delivering value and making an impact on our customers while insisting on great standards are what we are aiming for. Who is the Koltiva Customer Success Officer Customersuccess Officer is Responsible to implement sales initiatives, to meet andexceed revenue targets, ensure excellent service standards, maintain customersatisfaction across all our web and mobile applications, onboard new clients,support users, and manage small-scale projects What are the key responsibilities of the Customer Success Officer Sales and Business Development Implement end-to-end sales processes in Colombia,including leads generation, prospecting, negotiation, closing deals, contracting,and client onboarding, with a focus on business development. Drive adoption and usage of new products andfeatures, actively engaging in business development by ensuring clientsutilize the full suite of offerings. Customer Relationship Become the client’s day-to-day strategicadvisor who understands their business challenges and can communicate thepositive business outcomes of working with Koltiva. Assist customers and users with theirquestions, inquiries, and complaints through emails, calls, and othercommunication channels. Account and Portofolio management Manage customer account portfolio, understandingusage patterns, renewal dates, and expansion opportunities, while activelyseeking further growth. Liaise between clients and internal teams toensure alignment and timely execution for regional projects Saas and Product Enabling Responsible for handling client success andsatisfaction, managing Software as a Service (SaaS) projects, promotingthe product's value, and strengthening the company's business presence andvalue in Colombia. Supportproduct/feature handover process from the development team to businessusers, including specific user training in the field. Proactivelyoffer solutions and resources to enhance the customer experience. Ensurecustomer satisfaction and provide professional customer and user support through consistentservice excellence and follow-up. Assist in the process of translating documentsand product requirements to ensure clarity and relevance. What are the requirement of the Position? Bachelor’sdegree in business, marketing, or a related field Technologysavvy, with knowledge of mobile and web applications. Minimum 3years of experience as a customer success, account manager, projectmanager, or salesperson from a software service company. Familiaritywith various agricultural supplychains (e.g. cocoa, coffee, palm oil, rubber) and previous work withsmallholder producer organizations is advantageous. Strongself-management and communication skills, with the ability to workindependently, prioritize tasks, and collaborate effectively in a virtualteam environment. Proficiencywith digital collaboration tools (e.g., Zoom, Teams) and adaptability toremote workflows across time zones. Previousexperience in tech startups in a multinational environment is a plus. Flexibilityfor occasional travel, with the ability to represent the organizationprofessionally during in-person meetings, workshops, or events. Strongorganizational and intercultural skills to adapt seamlessly between remotework and on-site engagements when needed. Proficient in Office365, especially Teams ,Excel, and PowerPoint. Excellentin English and Spanish languages. Portuguese is a plus. Benefits and perks of working with Koltiva include: Compensation: Competitive salaries Lifestyle: Casual dress code, Flexible hours, Work-from-home Progression: Professional development How do you apply? Let’s start your new journeyand join our dynamic team by sending the cover letter and CV or submit it through our career portal: Miles Coworking Space, Jl. Jambu, Losari, Ujung Pandang, Makassar, South Sulawesi, 90113, Indonesia #J-18808-Ljbffr