Payment Operations Specialist

hace 1 semana


Colombia Jeeves A tiempo completo

Jeeves is a groundbreaking financial operating system built for global businesses that provides corporate cards, cross-border payments, and spend management software within one unified platform. The company operates across 20+ countries including Brazil, Canada, Colombia, Mexico, the United Kingdom, across Europe, and the United States, and serves over 5,000 clients ranging from venture-backed startups to SMBs around the world. With a mission to empower businesses with more efficient and cost-effective financial solutions worldwide, Jeeves combines cutting-edge financial technology with exceptional team expertise to transform the business financial landscape. Jeeves has been recognized as one of The Information's 50 Most Promising Startups in 2023, as well as a Y Combinator Top Company 2021-2023 and won “Fintech of the Year" at the European Fintech Awards.

Since graduating from Y Combinator in 2020, Jeeves has successfully raised over $380 million and is backed by top world-class investors including Andreessen Horowitz, Y Combinator, CRV, Tencent, Stanford University, Clocktower Ventures, and founders of more than 15 unicorns including David Velez (Nubank), Carlos Garcia (Kavak) and Sebastián Mejía (Rappi).

We are in need of a motivated, driven and highly analytical Payment Operations Specialist. The Payment Operations Specialist will play a key role in the functionality of Jeeves' Business, responsible for the efficient functioning of payments and card-related processes. This position involves hands-on activities, including but not limited to; improving payments and card operations, managing relationships with vendors, and overseeing card scheme operational processes.

The Payment Operations Specialist will document and map all processes for the payments operations playbook and partner closely with Product, Customer Support, Fraud and Finance teams to ensure we have tightly controlled processes to ensure the identification and reporting of financial impacts, as well as the prompt and efficient solution of issues.

Location: This role is open to full-time remote work or an option to be based out of CDMX, as a hybrid position where there is an opportunity to come into our office in the Roma Norte area. #LI-HYBRID

Job Responsibilities
  • Lead multiple stakeholders (internal and external) through complex projects leveraging expert project management, communication skills, and techniques.
  • Planning, directing, organizing, and controlling payment operations and the related vendor management.
  • Provide procedures and functions to ensure timely, accurate, and complete processing of transactions.
  • Identifies, evaluates, and manages risk within areas of responsibility and implements risk mitigation solutions together with the tech and product team.
  • Assures card scheme regulations and policies in compliance with our company to ensure good behavior in our processes.
  • Responsible for root-cause problem resolution for key back-office operational problems and incidents.
  • Assists in making recommendations for appropriate changes to improve user experience, reduce processing expenses, and implement efficiencies in servicing the payments experience.
  • Provides operational planning and support to the Product team during implementations and onboarding projects.
  • Monitoring acceptance rate and payments OKRs.
  • Identify vulnerable gaps in process to troubleshoot and optimize processes of continuous improvement of cards.
  • Reviewing the authorization process and card manufacturing delivery process.
Requirements
  • Fluent in English; Jeeves is a global company and English is the language we use internally to communicate between regions, ideally advanced/fluent in Spanish and Portuguese as well.
  • 4+ years experience in designing and managing processes to meet all payment regulatory, network, and compliance requirements.
  • 4+ years experience in the card/plastic issuer side and card process, in standards, design, and quality.
  • Knowledge and relationship with third-party providers to assure contractual compliance.
  • Experience in card scheme implementations, processes, tools, and procedures.
  • Experience in searching and finding information to troubleshoot.
  • Agile and able to pivot quickly with the changing environment.
  • Collaborative and team-oriented.
#J-18808-Ljbffr

  • Colombia Jeeves A tiempo completo

    Job Title: Payment Operations SpecialistJeeves is a pioneering financial platform that empowers global businesses with cutting-edge financial solutions. As a Payment Operations Specialist, you will play a crucial role in ensuring the seamless functioning of our payment operations, card-related processes, and vendor management.Key Responsibilities:Lead...


  • Colombia Deel Inc A tiempo completo

    About Deel IncDeel Inc is a global company that enables businesses to hire anyone, anywhere, easily. Our platform and products are designed to make hiring and managing a global workforce seamless and efficient.Job Title: Payment Operations Specialist LATAMWe are seeking a highly skilled Payment Operations Specialist to join our LATAM team. As a Payment...


  • Colombia ttg Talent Solutions A tiempo completo

    **Position: Junior Payment Specialist** **Location: Medellín, Colombia** **Work Arrangement: On-site 100%** **Schedule: Monday to Friday, 7:30 a.m. to 5:00 p.m.** **Contract Type: Indefinite Term** **Salary: Commensurate with experience** **Description**: **Responsibilities and Duties**: - Manage and execute core responsibilities associated with...


  • Colombia ttg Talent Solutions A tiempo completo

    **Title: Trilingual Junior Payment Specialist** **Location: Medellín, Colombia** **Work Arrangement: On-site 100%** **Schedule: Monday to Friday, 7:30 a.m. to 5:00 p.m.** **Contract Type: Indefinite Term** **Salary: Commensurate with experience** **Description**: **Responsibilities**: - Coordinate and execute payment processes. - Record payments into the...


  • Colombia ttg Talent Solutions A tiempo completo

    **Title: Trilingual Junior Payment Specialist** **Location: Medellín, Colombia** **Work Arrangement: On-site 100%** **Schedule: Monday to Friday, 7:30 a.m. to 5:00 p.m.** **Contract Type: Indefinite Term** **Salary: Commensurate with experience** **Description**: **Responsibilities**: - Coordinate and execute payment processes. - Record payments into...


  • Colombia Deel Inc A tiempo completo

    Who we are is what we do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and...


  • Colombia SD Solutions A tiempo completo

    On behalf of **NDA Company (Fin Tech)**, SD Solutions is looking for a talented **Payment Operations Manager** to step onto a fintech unicorn rocketship! - SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer._ **Responsibilities**: - Managing, training and mentoring a team of Payment Operations...

  • Operations Specialist

    hace 4 meses


    Colombia ttg Talent Solutions A tiempo completo

    **Title: Operations Specialist Corporate Groups.** **Location: Medellín, Colombia.** **Classification: Full Time.** Operations Specialist of Corporate Groups will be responsible for handling all the processes established in the area, readiness for the requested tasks, and excellent proactivity since it is a multifunctional position in the assigned tasks....

  • Payment Methods Leader

    hace 4 meses


    Colombia PayU A tiempo completo

    **About PayU** PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers. As a...


  • Colombia Fortra, LLC A tiempo completo

    Renewals SpecialistFortra, LLC is seeking a skilled Renewals Specialist to join our Customer Operations team. As a key member of our team, you will be responsible for driving customer retention through a customer-focused billing strategy, strong process knowledge, and cross-departmental collaboration.Key Responsibilities:Manage the renewal process, from...


  • Colombia LeadsMarket A tiempo completo

    We are seeking a talented and enthusiastic hands-on Ad Operations Specialist. LeadsMarket is looking to hire a full time Ad Operations Specialist, who will be responsible for managing the setup, delivery, optimizations, and reporting of digital ad campaigns for multiple clients within a team environment. You will work with cross functional groups to address...


  • Colombia Lenovo A tiempo completo

    About LenovoWe are a global technology powerhouse, ranked #217 in the Fortune Global 500, with a revenue of US$62 billion and 77,000 employees worldwide. Our mission is to deliver smarter technology for all, building a more inclusive, trustworthy, and smarter future for everyone, everywhere.Our company is focused on innovation, with a bold vision to drive...


  • Colombia Recurly A tiempo completo

    The Payments Operations team, led by the Payments Operations Manager, is focused on driving results for Recurly and its merchants through data-driven proactive operational improvements, communication and coordination with both internal and external partners. The Payments Operations Team strives to anticipate and meet operational and payments compliance...


  • Colombia Ogury Ltd A tiempo completo

    About OguryOgury is a global adtech company that delivers innovative advertising solutions to brands, agencies, and publishers. Our mission is to provide personalized advertising experiences that drive business results.Job SummaryWe are seeking a People Operations Specialist to join our team in Mexico City. This role will be responsible for driving HR...


  • Colombia Worldcoin A tiempo completo

    About the OpportunityWe are seeking a highly skilled Growth and Operations Specialist to join our Market Operations team in Colombia. As a key member of our team, you will play a crucial role in managing day-to-day operations, collaborating with Market Operations and Logistics teams, and working with Worldcoin partners and Operators in LATAM.Key...


  • Colombia Solvo Global SAS A tiempo completo

    Do you have experience as **Sales Operations Specialist** and a very good English level? This is your opportunity. This key role will be responsible for supporting the sales organization by assisting with the analysis of our sales channel behaviors and data. Solvo Global is looking a very good in: - Deliver sales performance and insights to enable Sales...


  • Colombia Tbwa ChiatDay Inc A tiempo completo

    Job Title: Programmatic Ad Ops SpecialistWe are a tech-enabled growth firm that ignites revenue and brand recognition for leading and emerging companies worldwide. As a people-first firm, we value diversity in backgrounds and experiences. Our vision is to be recognized as the most valued and respected private growth marketing firm in the world.Job Summary:We...


  • Colombia Addi A tiempo completo

    {"h3":{"text":"About Addi"},"p":{"text":"At Addi, we're revolutionizing credit and banking in Latin America by providing fair, simple, and affordable financial services. Our mission is to empower our clients, treating them with dignity, and building financial freedom. We've already served millions of clients and disbursed millions of dollars since our launch...


  • Colombia Ogury Ltd A tiempo completo

    Ogury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people. We deliver relevant audiences at scale and on quality publisher inventory thanks to our exclusive data , which is meticulously collected and crafted from millions of ...


  • Colombia LACON Landschaftsconsult GbR A tiempo completo

    About the Company:Worldcoin is an open-source protocol that aims to expand participation in and access to the global economy. Its community is united around core beliefs in the inherent worth and equality of every individual, the right to personal privacy, and open and public collaboration.The Worldcoin Foundation is the protocol's steward and will support...