Property & Casualty Insurance Director

hace 4 días

Medellín, Colombia Lean Solutions Group A tiempo completo

Psychology - Talent Acquisition Specialist - Human Resorces- Logistics Note: Non-bilingual candidates will not be considered for this position (English B2–C1 required). Job Summary The Property & Casualty Insurance Director is responsible for leading and overseeing the day-to-day operations for a key insurance client. This role acts as the primary operational point of contact, ensuring a strong partnership between internal teams and the client while delivering operational excellence. The role is heavily focused on Property & Casualty insurance operations , ensuring compliance, efficiency, scalability, and high-quality service delivery within a BPO environment. The leader in this position sets the tone for collaboration, accountability, and continuous improvement across large operational teams. Responsibilities Act as the main operational liaison between internal teams and the Property & Casualty insurance client, ensuring alignment and strong working relationships. Lead and manage large-scale operations with headcounts of approximately 200+ employees, including Operations Managers, Team Leads, and support teams. Maintain effective communication with staff and clients through meetings, emails, and calls, ensuring alignment in operational processes and timely conflict resolution. Coordinate and analyze workload in collaboration with QA and Workforce Management (WFM) teams. Review productivity, performance, and quality reports, ensuring service levels and KPIs are met. Oversee operational requests and allocate resources according to client requirements and business needs. Support, coach, and develop Operations Managers and Team Leads, ensuring proper training in internal procedures and client-specific guidelines. Organize and lead monthly operational meetings, ensuring clear action plans and formal follow-ups. Ensure accurate payroll management, billing transparency, leave processing, and compliance with internal policies and client agreements. Drive continuous improvement initiatives while ensuring compliance with insurance industry standards and client requirements. Education and Experience Academic background in any technical, technological, or professional field. Proven experience in leadership roles within BPO or service-based environments such as Operations Manager, Senior Operations Manager, or similar roles. Demonstrated experience managing large teams (approximately 200+ headcount). Mandatory experience in Property & Casualty Insurance operations. Solid understanding of operational KPIs, Workforce Management, Quality Assurance, and client-driven service models. Strong leadership, communication, and stakeholder management skills. Advanced English proficiency (B2–C1). Seniority Level Director Employment Type Full-time Job Function Administrative, Strategy/Planning, and Analyst Industries Outsourcing and Offshoring Consulting and Insurance #J-18808-Ljbffr

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