Case Manager

hace 2 semanas

Medellín, Colombia Neostella A tiempo completo

Neostella is managing the recruitment process for this position in partnership with Provana. The selected candidate will be employed directly by Provana, not Neostella. Case Manager – Personal Injury We are seeking a detail-oriented and proactive Personal Injury Case Manager with at least 2 years of experience handling liability, property damage, and bodily injury claims. The ideal candidate has strong communication skills, the ability to manage multiple cases simultaneously, and a solid understanding of insurance processes in PI claims. Responsibilities Manage a full caseload of Personal Injury (PI) files from intake through resolution. Evaluate liability by obtaining facts of loss, gathering evidence, reviewing reports, and working with insurers to help secure liability acceptance. Assess insurance coverages , including identifying applicable policy limits and exclusions. Coordinate property damage claims, including arranging vehicle repairs, total loss handling, and identifying additional property impacts beyond the vehicle (e.g., personal items, structures, electronics). Oversee bodily injury management by scheduling and coordinating medical treatment, monitoring patient progress, and ensuring treatment aligns with policy limits and property damage outcomes. Communicate with providers, adjusters, attorneys, and clients to ensure cases progress efficiently. Maintain accurate documentation, updates, and follow-ups within case management systems. Assist in preparing case summaries, demand packages, and settlement documentation. 2+ years of experience in Personal Injury case management or insurance claims handling. Strong knowledge of: Liability: obtaining liability acceptance, understanding coverages, and evaluating policy limits. Property Damage: coordinating repairs, handling total loss scenarios, and identifying non-vehicle property damages. Bodily Injury: managing treatment plans, approving/denying treatment based on policy limits, and coordinating care after reviewing final property damage costs. Strong interpersonal and negotiation skills. Ability to multitask in a fast-paced environment and meet deadlines. Proficiency with case management software and documentation tools. Undefined Contract Pre-paid health insurance coverage with Sura for you and one additional member of your family. Flex PTO Yearly ophthalmological health bonus Growth opportunities, workplace benefits, and much more * All resumes and application answers must be in English #J-18808-Ljbffr

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