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Implementation Engineer
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Implementation Engineer – ERP Integrations Canals – Bogota, D.C., Capital District, Colombia Be among the first 25 applicants. Join to apply for the Implementation Engineer – ERP Integrations role at Canals . About Us Canals is a fast‑growing startup bringing AI‑based automation to the multi‑trillion dollar wholesale distribution market. Bootstrapped in 2022 by CEO Michael Delgado and CTO Erez Arnon, Canals is transforming wholesale distribution with AI. By eliminating manual busywork, we free time for our customers to focus on what actually moves the needle: faster quoting, cleaner vendor relationships, smoother operations, and stronger customer service. The Role We’re hiring an Implementation Engineer for ERP Integrations to help customers connect their ERP systems — including Eclipse, P21, and Infor — with Canals. You’ll play a central role in onboarding and implementation: configuring integrations, validating data flows, and becoming an expert in how Canals interacts with distributor ERPs. You’ll support customers both pre‑sale and post‑sale, joining technical discovery calls when ERP‑specific guidance is needed and owning the hands‑on integration work once a customer signs. This is a technical, customer‑facing role ideal for someone who enjoys understanding how systems communicate and wants to build deep expertise in the ERP ecosystem. What You’ll Do Implement integrations between Canals and integration partners, including ERPs (Eclipse, P21, Infor), using standardized templates and API credentials Become an ERP subject‑matter expert, understanding how each system handles data, access, authentication, and configuration. Join pre‑sale discovery calls to evaluate feasibility and answer ERP‑specific technical questions. Lead post‑sale integration work: collect access details, configure endpoints, test connectivity, and validate end‑to‑end data flow. Troubleshoot integration issues, escalating to the Lead Support Engineer or Engineering when needed. Participate in customer onboarding and go‑live calls as the technical owner of the integration process. Document integration steps, ERP nuances, and repeatable best practices for internal and customer use. Collaborate closely with Customer Success, Support, Product, and Engineering to ensure each integration goes live smoothly. Occasionally cover on support (Zendesk) as needed. What You’ll Bring Typically, 2–4 years in a technical implementation, technical support, integrations, or customer engineering role at a SaaS company Excitement to work directly with customers, managing implementations and troubleshooting integration issues Familiarity with APIs, REST endpoints, authentication methods, and JSON payloads Experience with ERPs or a strong desire to learn systems like Eclipse, P21, and Infor in depth Strong communication skills — able to explain technical concepts clearly to both technical and non‑technical users Excellent organization and project management abilities Comfort working in a fast‑moving, fully remote environment with high ownership English proficiency required; Spanish or Portuguese a plus Why Join Canals Bootstrapped & profitable: long‑term stability without VC pivots or distractions. Massive impact: you directly shape how global supply chains run. Strong culture: fast‑moving, collaborative, quality‑driven. Remote‑first & flexible: work from anywhere, on your schedule. Tons of customer love: we’re growing because our product genuinely changes how distributors work. Canals.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries Technology, Information and Internet #J-18808-Ljbffr
