Quality Assurance Specialist

hace 5 días


Medellín, Antioquia, Colombia Rvstaffing A tiempo completo

Quality Assurance Specialist

At Rvstaffing, we are seeking a skilled Quality Assurance Specialist to ensure the highest standards of quality in our services. As a key member of our team, you will play a pivotal role in conducting thorough audits and analyses to guarantee exceptional service delivery.

Key Responsibilities:
Conduct routine audits and analysis of the quality of services provided
Interpret and analyze data obtained from auditing to determine if the service meets established quality standards
Document audit results and maintain accurate records of all auditing activities
Investigate and troubleshoot any issues that arise during auditing

Requirements:
English B2 - C1 Level
3+ years of experience in quality assurance and quality control
Prior experience in customer service and BPO industries
Attention to detail, organizational skills, proactive

We Offer:
Work in a fast-paced startup environment that supports teamwork, ownership, and purpose
Remote or Hybrid Modality
Flexible working hours and 50% off lunch at our partnered restaurant
Private health insurance for you and a family member
Unique company values and a teamwork culture, as well as meaningful work that has a positive impact



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