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CRM Sales Operations Analyst
hace 2 meses
Charger Logistics Inc. is a world-class asset-based carrier with a strong presence across North America. With over two decades of experience providing top-notch logistics solutions, Charger Logistics has evolved into a leading transport provider and continues to expand its operations.
Charger Logistics invests significant time and resources into its employees, providing them with the opportunity to learn and grow their expertise and advance within the company. We are an entrepreneurial-minded organization that values individual ideas and strategies. We are currently seeking a motivated professional to join our team.
Key Responsibilities:- Collaborate with Senior Sales Management to understand short- and long-term strategic objectives and assist in the development of tools, processes, and campaigns to support the achievement of corporate targets.
- Develop and maintain a revision-controlled sales process to ensure all sales staff and associated departments are utilizing the latest instructions on how to manage and run their leads.
- Lead process improvements in the Sales Software Development and maintenance teams, focusing on Geomapping, Configure, CRM, Pricing tool, proposal templates, and pipeline tools.
- Develop and publish sales measurement reports, working closely with IT and other department heads to gather necessary information for report creation and moving towards an automated dashboard report output.
- Develop and maintain a sales training matrix to ensure all sales personnel training records are up-to-date and training opportunities are identified.
- Support Regional Sales Management in the creation and deployment of onboarding and training programs for new Sales professionals.
- Develop and foster a culture of customer service, trust, continuous improvement, safety, reliability, quality, accountability, and discipline with both internal and external customers.
- Act as the primary point of contact for any CRM-related inquiries.
- At least 3 years of experience in Sales Management or Sales Process improvement.
- Proven experience in developing sales processes and procedures.
- A leader in change management, demonstrating a strong ability to proactively identify problems and propose effective solutions.
- Demonstrated experience in building foundational elements in sales management tools.
- Strong understanding of CRM (HubSpot), design software, and sales metric dashboards.
- Permanent full-time position.
- Opportunities for growth and professional development.
- Competitive salary and benefits package.
