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Multilingual Customer Service Representative
hace 1 mes
We are seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for addressing customer inquiries and concerns in a professional and timely manner.
Your role will involve providing exceptional customer service, resolving customer complaints, and promoting our products and services to existing and potential customers.
You will work closely with our sales team to identify opportunities to upsell and cross-sell our products, and provide detailed information about policy statuses and benefits.
In addition, you will be responsible for troubleshooting technical issues related to our website and mobile app, and consistently meet or exceed departmental standards for quality, average handle time, and other key performance indicators.
Responsibilities- Respond to customer inquiries and resolve complaints in a professional and timely manner.
- Provide detailed information about policy statuses and benefits.
- Upsell and cross-sell our products and services to existing and potential customers.
- Troubleshoot technical issues related to our website and mobile app.
- Meet or exceed departmental standards for quality, average handle time, and other key performance indicators.
- 1-2 years of experience in customer service.
- Excellent communication and interpersonal skills.
- Critical thinking and problem-solving skills.
- Basic computer skills and knowledge of database software.
- Ability to work in a fast-paced environment and meet performance goals.
TEKsystems is a leading provider of technology and business consulting services. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are an equal opportunity employer and welcome applicants from diverse backgrounds. We are committed to creating an inclusive and supportive work environment that values diversity and promotes opportunities for growth and development.
