Customer Service Representative

hace 4 semanas


Colombia Valatam A tiempo completo

About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Valatam. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via live chat, email, and ticketing systems.

Key Responsibilities

  • Respond to customer inquiries and provide assistance in a timely and professional manner.
  • Resolve customer issues and concerns in a professional and timely manner.
  • Accurately document customer interactions and maintain detailed records in our customer service database.
  • Adhere to company policies and procedures regarding customer interactions and data privacy.
  • Provide feedback to the management team on customer trends, product issues, and process improvements.

Requirements

  • C1/C2 English and Spanish writing and speaking skills.
  • At least 1 year of experience in customer service roles, preferably remote.
  • Graduated (or soon to graduate) with a college degree.
  • A quiet home office with a desk and office chair.
  • Stable internet with at least 10 MBPS download & 2 MBPS upload speed.
  • A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone.

Benefits

  • Entry-level payment rates: $4/hr (approx $640-740/month).
  • Ongoing pay increments at each work anniversary.
  • Discretionary client bonuses (over 80% of our clients award significant end-of-year bonuses to their team members).

About Valatam

At Valatam, we are passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries in The US. Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members.



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