Senior Database Systems Expert
hace 1 semana
Job Summary: We are seeking a highly skilled Senior Database Administrator to join our Support organization. As a key member of our team, you will be responsible for delivering post-sales support and solutions to our Oracle customer base.
Key Responsibilities:
- Resolve post-sales non-technical customer inquiries via phone and electronic means.
- Provide technical support and troubleshooting for our Electronic Support Services.
- Act as a primary point of contact for customers and facilitate relationships with Support.
- Collaborate with internal Oracle employees to provide advice and assistance on diverse customer situations and escalated issues.
- Work with a high level of autonomy and report to management on customer status and technical matters.
Requirements:
- Expertise in solving complex, critical customer issues.
- Highly skilled in troubleshooting and resolving technical problems.
- Ability to work with minimal guidance from management.
- Strong communication and interpersonal skills.
About Oracle: Oracle is a global leader in enterprise software and cloud computing. We are committed to helping our customers succeed in a rapidly changing business environment.
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