IT Assistant Manager
hace 3 semanas
Everise is a global experience company that believes in being people-first, celebrating diversity, and incubating innovation. Our mission is to elevate customer experiences for people around the world.
Our Culture
We celebrate all cultures for their uniqueness and strengths. Our 4.6/5 rating on Glassdoor and our growing wall of Best Place to Work awards is a testament to our investment in our culture.
Job Summary
The Assistant Manager – IT will be responsible for ensuring all critical functions happen within the organization, including supervision of other system analysts, site computer technicians, and other employees within the Technology department.
Key Responsibilities
- Administration of Exchange, remote access technologies, Microsoft Active Directory domain administration and support, including user/policy account creation, permissions allocation, resolving replication and authentication issues, and creating file and print shares.
- Support enterprise backup solutions, including application administration and troubleshooting hardware-related issues.
- Determine proper installation parameters for software and hardware, for smooth integration, transition, and efficiency.
- Proactively analyze, detect, identify, and correct technical problems and deficiencies providing feasible solutions.
- Generate weekly and monthly reports including but not limited to forecast and budget for Directors and analyze department costs.
- Provide 24x7 on call production support.
- Perform at/above the enterprise's Information Technology organization performance standards, meet, or exceed departmental metrics and/or Service Level Goals.
Requirements
- Excellent technical writing skills
- Problem-Solving
- Leadership
- Innovation
- Decision-making
- Interpersonal skills
- Strong teamwork and collaboration skills
- Ability to present to managerial and executive level roles
- Multi-tasking and time management
Knowledge and Experience
- English level 80% or higher (Fluent speaking and Writing)
- Minimum of 3-5 years of technology experience with at least 2 years of hands-on technical roles in the field and relies on experience and judgment to plan and accomplish goals.
- Extensive knowledge of data processing, hardware platforms, and enterprise software applications, networking, and user support.
- Good working knowledge skills with O365 Products, Microsoft Visio, and Microsoft Project.
- Experience in the development and implementation of standards, procedures, and guidelines to support operational processes.
- Proven ability to adapt to a flexible schedule and work hard, both independently and in a team environment, in a high-pressure on-call environment with changing priorities.
- Experience with supervising an IT support team.
- Desired certifications include but are not limited to A+ Certification, MCSE, CCNA
- Working knowledge of Microsoft Networking principles such as DNS, WINS, DHCP
- Working knowledge of Cisco-based routing and switching.
What We Offer
If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
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